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SymptomPossible causes
The machine vibrates when spinningIThe internal packing has not been removed.
IThe machine is in contact with the wall or furniture.
IThe machine is not level and stable (check diagonally).
IThe washing load is badly distributed in the drum.
IMaybe there is very little laundry in the drum.
The door will not openIThe water level is above the bottom edge of the door.
IThe machine is heating the water.
IThe drum is turning.
The door can only be opened when the relevant light has gone out.
Spinning starts late or the machineIThe electronic unbalance detection device has cut in because the laundry
does not spinis not evenly distributed in the drum. The laundry is redistributed by
reverse rotation of the drum. This may happen several times before the
unbalance disappears and normal spinning can resume. If, after 15
minutes, the laundry is still not evenly distributed in the drum, the
machine will not spin. In this case, redistribute the load manually and
select the spin programme.
The machine makes an unusualIThe machine is fitted with a type of motor which makes an unusual
noisenoise compared with other traditional motors. This new motor ensures
a softer start and more even distribution of the laundry in the drum
when spinning, as well as increased stability of the machine.
No water is visible in the drumIMachines based on modern technology operate very economically
using very little water without affecting performance.
Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Zanussi Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area.
For the address of your local Service Force Centre and
further information about Service Force, please visit theCustomer Care
website at www.serviceforce.co.uk.
For general enquiries concerning your Zanussi appliance
Before calling out an engineer, please ensure you haveor for further information on Zanussi products, please
read the details under the heading ?Something Notcontact our Customer Care Department by letter or
Working?.telephone as follows:
When you contact the Service Force Centre you will
need to give the following details:
Customer Care Department
1. Your name, address and post code
Zanussi
2. Your telephone number
3. Clear and concise details of fault55-77 High Street
4. The model and serial number of the appliance (foundSlough
on the rating plate - see picture).
Berkshire
5. The purchase date
SL1 1DZ
Tel 08705 727727*
or visit our website at www.zanussi.co.uk
* calls to this number may be recorded for training
purposes.
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