Something Not Working
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out
an engineer. Before contacting your Local service Force Centre, please carry out the checks listed below.
SymptomPossible causes
The machine does not startnThe door has not been closed.
nThe plug is not properly inserted in the power socket.
nThere is no current at the socket
nThe main fuse has blown.
nThe selector dial is not correctly positioned and pulled out
nNo water is entering the machine (see: the machine does not fill)
The machine does not fillnEnsure the water tap is open and the water supply has not been disconnected
nThe filter in the inlet hose is blocked.
nThe inlet hose may be squashed or kinked.
nThe water pressure is too low
The machine fills then emptiesnThe end of the drain hose is too low.
immediatelynThe end of the drain hose is submerged in water.
nThere is no vent in the end of the drain hose.
The machine does not empty and/or
nThe drain hose may be squashed or kinked
does not spin
nThe drain filter may be blocked
nThe drain hose extension is not correct. Follow the instructions for
connecting to the waste.
nThe drainage system pipes are blocked.
There is water on the floorn Too much detergent or unsuitable detergent has been used (creates too
much foam).
nCheck whether there are any leaks from the inlet hose fittings. It is not
always easy to see this as the water runs down the hose; check to see if
it is damp.
nThe drain hose may be damaged or not securely positioned.
nThe detergent dispenser drawer or recess is clogged.
nThe drainage system pipes are blocked.
The machine vibrates or is noisynThe internal packing has not been removed.
nThe machine is in contact with the wall or furniture.
nThe machine is not level.
nThe washing load is badly distributed in the drum.
nMaybe there is very little laundry in the drum.
nThe machine is overloaded
If after all these checks, the problem persists, contact
Mod...........Ser.
your local Service Force Centre, quoting the model and
serial number. This information can be found on the
rating plate (see picture).
Please note that it will be necessary to provide proof of
purchase for any in-guarantee service calls. In-guarantee
customers should ensure that the above checks have
Mod. ..........
been made as the engineer will make a charge if theProd. No. ...........
Ser. No. .........fault is not a mechanical or electrical breakdown.P0042
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ACEC
ZANUSSI
