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Troubleshootin
ProblemPossible causePossible corrective action
?Blocked? is displayed The NCK code has been Return the handset to your service operator or to an
on my handsetentered incorrectly 10 times and authorised Sendo service centre for resetting.
the handset has been security
disabledg
A key on the keypad is The keypad is not seated Remove the phone?s plastic cover and re-seat the
not workingcorrectly after removing and keypad correctly.
replacing the phone?s plastic
cover
Key lock onThe keypad may be locked. Check the screen for the
symbol. Press 3 and * in quick succession
to unlock the keypad.
Poor displayLow temperatureMove to a warmer place and let the phone warm up.
Can?t connect to Weak signalMove into an area of better coverage. If you are in a
networkbuilding, move towards a window.
Invalid SIM cardContact your service provider.
Network not allowedTry reselecting the network. Switch off and then back
on.
Can?t make/receive Weak signalCheck that the service provider name is displayed on
callsthe screen. If not, try to reconnect to the network or
move to an area with a better signal.
Phone is switched offPress ´ for a few seconds.
Check the numberUse the full area code and country code in the
number.
Call key not pressedAfter dialling the number you must press 3, Call.
Network is busyIf you hear rapid beeps, then the network is busy.
Hang up and try again.
Call barring or fixed dialling is Check the fixed dialling settings. Otherwise check
activatedthe call barring settings with your service provider.
Not registered with service After purchasing your phone, you may need to call
provideryour service provider to activate the line.
No credit left on your prepaid Recharge your credit.
card
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ACEC
OTHERS
