Troubleshooting Tips
Check this List of Symptoms and Suggested Steps To Take before requesting Service. You may be able to solve the problem yourself. If
you face problems connecting the TV to external devices, please refer to the User Guide of the external device or call their service centers for
help. Charges for TV installation and adjustments of customer controls are not covered under your warranty.
SYMPTOMSSUGGESTED STEPS TO TAKE
HookupCan't get external 1. SPDIF output audio only in digital mode and the audio equipment used must have the decoder.
audio equipment
to work with TV.2. Monitor Out Audio LR output audio for both analog and digital programs
InstallationCan't get the AV Press the AV button on the remote control repeatedly to select the desired AV channels. Note: SVHS
channels on the TV can only be selected if a S-VHS device is connected and powered on.
screen.
InstallationTV Displays
WrongGo to TUNER MODE in the television menu and select the correct signal source, then perform the
Channel or Noautomatic installation again. (Refer to page 8).
Channels Above
13
InstallationChannel numbers
do not follow the Go to TUNER MODE in the television menu and select the correct signal source, then perform the
channel number automatic installation again. (Refer to page 8).
of the
programs.
InstallationAuto programing is Auto programing may take 20 to 40 minutes depending on the number of channels that are available.
taking too long.
SettingsError messages
appear on the
screen of TV:
No SignalCheck that the antenna / cable is connected properly and that you have selected the correct tuner
mode (refer to page 8).
No ProgramThere could be temporarily no transmission on the selected channel. You may like to add these
channels to the Weak Dig Sig. list. (refer to page 9). When transmission is resumed or when
available, your TV will receive it.
Audio OnlyThe current channel has only audio transmission.
SoundDisturbing sound It is normal to hear a disturbing sound (such as buzzing, clicking, cracking, humming, whistling, etc)
(such as buzzing, from a distance less than 2 meters (6 feet) with the television sound muted.
clicking, cracking, If problem occurs on one channel, you may have a signal problem. Please contact the cable provider or
humming, whistling, local broadcaster regarding the speci
etc).
SoundSound is not in This could be due to any of the following reasons:
Stereo.1. Not all transmitted broadcasts by the cable or broadcast stations are in STEREO. Try checking with
several major network stations to be sure that the station you selected is in STEREO.
2. When SAP is turned ON, the sound mode is automatically set to MONO.
3. Sound mode is set to MONO. Set the sound mode to STEREO. (Refer to page 17).
4. When using an AV input, the television will not display STEREO even though it is producing stereo
sound.
GeneralNo power to the Check the TV power cord. Unplug the power cord from the TV, wait 10 seconds, then reinsert the
TVplug into your wall outlet. Power On the TV again.
Plug the power cord directly to the wall socket and not via an extension cord.
If you need to use an extension cord, check that the fuse on the AC power strip is not blown.
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ACEC
PHILIPS
