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TROUBLESHOOTING
If the software does not install correctly, check the following items on your computer.
To remove the software, see "Removing the software" in the Operation Manual.
Printer driver cannot be installed Plug and play screen does not appear
(Windows 2000/XP)(when using a USB cable)
If the printer driver cannot be installed in Windows If the Plug and Play screen does not appear after you
2000/XP, follow these steps to check your computer's connect the machine to your computer with a USB
settings.cable and turn on the machine, follow the steps below
to verify that the USB port is available.
Click the "start" button and then click
1
"Control Panel".1Click the "start" button, click "Control
In Windows 2000, click the "Start" button, select Panel", and then click "Performance
"Settings", and then click "Control Panel".and Maintenance".
In Windows 98/Me/2000, click the "Start" button,
Click "Performance and Maintenance", select "Settings", and then click "Control Panel".
2
and then click "System".
In Windows 2000, double-click the "System" icon.2Click "System", click the "Hardware"
tab, and click the "Device Manager"
Click the "Hardware" tab and then button.
3
click the "Driver Signing" button."Universal Serial Bus controllers" will appear in
the list of devices.
Check "What action do you want
4 In Windows 98/Me, double-click the
Note
Windows to take?" ("File signature "System" icon and click the "Device
Manager" tab.
verification" in Windows 2000).
In Windows 2000, double-click the
"System" icon, click the "Hardware" tab,
and click the "Device Manager" button.
If the "System" icon does not appear in
Windows Me, click "view all Control Panel
options".
Click the icon beside "Universal
3
Serial Bus controllers".
Two items should appear: your controller chipset
type and Root Hub. If these items appear, you
can use the USB port. If the "Universal Serial Bus
If the option "Block" has been selected, it will not controllers" shows a yellow exclamation point or
does not appear, you must check your computer
be possible to install the printer driver. Select the
manual for USB troubleshooting or contact your
option "Warn" and then install the printer driver as
explained in "INSTALLING THE PRINTER computer manufacturer.
DRIVER".
Once you have verified that the USB
4
port is enabled, install the software as
explained in "INSTALLING THE
PRINTER DRIVER".
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