Troubleshooting Guide
SYMPTOMCAUSESOLUTION
Unit does not function when MainY No AC PowerY Make certain AC power cord is plugged
Power Switch is pushedinto a live outlet
Y Check to see if outlet is switch controlled
Display lights, but no sound Y Intermittent input connectionsY Make certain that all input and speaker
or pictureconnections are secure
Y Mute is onY Press Mute button
Y Volume control is downY Turn up volume control
Sound is heard, but Front-PanelY Display brightness is turned offY Follow the instructions in the Display Brightness section
Display does not light on page 36 so that the display is set to VFD FULL
No sound from any speaker;Y Amplifier is in protection modeY Check speaker-wire connections for shorts at receiver
light around power switch is reddue to possible shortand speaker ends
Y Amplifier is in protection mode Y Contact your local Harman Kardon service depot
due to internal problems
No sound from surround or Y Incorrect surround modeY Select a mode other than Stereo
center speakersY Incorrect configurationY Check speaker mode
Y Stereo or Mono program materialY With (analog or digital) Dolby surround modes, the surround
decoder may not create rear-channel
information from nonencoded programs
Y Speakers not properly connectedY Check speaker-wire connections or use test tone
to verify connections (see page 25)
Unit does not respond to Y Weak batteries in remoteY Change remote batteries
remote commandsY Wrong device selectedY Press the AVR selector
Y Remote sensor is obscuredY Make certain front-panel sensor is visible to remote or
connect remote sensor
Intermittent buzzing in tunerY Local interferenceY Move unit or antenna away from computers, fluorescent lights,
motors or other electrical appliances
Letters flash in the Channel IndicatorY Digital audio feed pausedY Resume play for DVD
Display and Digital Audio stopsY Check that Digital Signal is fed to the Digital Input selected
HDCD encoded disc does not triggerY Surround mode in useY Select OSurround Off� mode
HDCD indicatorY Analog feed in useY Connect and select digital connection to CD player
Processor ResetTo clear the AVR5000Os entire system memoryNOTE: Resetting the processor will erase any
including tuner presets, output level settings,configuration settings you have made for speak-
In the rare case where the unitOs operation or thedelay times and speaker configuration data, firsters, output levels, surround modes, digital input
displays seem abnormal, the cause may involveput the unit in Standby by pressing the Systemassignments as well as the tuner presets.After a
the erratic operation of the systemOs memory orPower Control button 2. Next, press thereset the unit will be returned to the factory pre-
microprocessor.Tone Mode 6 and the RDS @ buttons simul-sets, and all settings for these items must be
taneously.reentered.
To correct this problem, first unplug the unit from
the AC wall outlet and wait at least three min-The unit will turn on automatically and displayIf the system is still operating incorrectly, there
utes. After the pause, reconnect the AC powerthe RESET message in the Mainmay have been an electronic discharge or severe
cord and check the unitOs operation. If the systemInformation Display Y. Note that once youAC line interference that has corrupted the mem-
still malfunctions, a system reset may clear thehave cleared the memory in this manner, it is nec-ory or microprocessor.
problem.essary to re-establish all system configuration
settings and tuner presets.If these steps do not solve the problem, consult
an authorized Harman Kardon service depot.
56 TROUBLESHOOTING GUIDE |
ACEC
HARMAN KARDON
