WARRANTY CLAIM AND ADJUSTMENT PROCEDURE
for microwave tubes supplied by the
HEWLETT-PACKARD COMPANY
for use in Hewlett-Packard instruments
The procedure described below is for use within the United States. For warranty claims arising uutside
the U.S.A., before returning the tube, fill out the form on the reverse side and send it with a request for
shipping instructions to your nearest Hewlett-Packard Sales and Service Office or to:
(in Western Europe) (Rest of World)
Hewlett-Packard S.?A. Hewlett-Packard Co.
54 Route des Acacias International Marketing Dept.
Geneva, Switzerland 1501 Page Mill Road
Telephone: (022) 42.81.50 Palo Alto, California, 94304, U. S. A.
Telex: 2.24.86 Telephone: (415) 326-7000
Cable: HEWPACKSA Telex: 033811
Cable: HEWPACK
Microwave tubes supplied by the Hewlett-Packard Company, either as original or replacement, for use in Hewlett-
Packard instruments are actually warranted by the tube manufacturer and not by Hewlett-Packard, However,
Hewlett-Packard will process warranty claims for you, and will promptly pass on all allowances granted by the
tube manufacturer.
In the event that your tube is found to be repairable, the tube manufacturer reserves the right to repair and
return the tube in lieu of issuing pro-rata credit.
For your convenience, warranty claims for all microwave tubes supplied by the Hewlett-Packard Company may
be made on this single form; merely fill out the information on the reverse side and return this from, along with
the defective tube, to your Hewlett-Packard Sales andservice Office or to Hewlett-Packard. Please be sure each
space on the form is filled in--lack of complete information may delay processing of your claim.
Each tube manufacturer has his own warranty policy. Copies of individual Conditions of Warranty are available
from your Hewlett-Packard Sales and Service Office or from the Hewlett-Packard Company.
SHIPPING INSTRUCTIONS
The following instructions are included to aid you in preventing damage in transit. Package your tube carefully--
no allowance can be made on broken tubes.
1. Carefully wrap tube in 1/4-inch thick cellulosic cushioning, cotton batting, or other soft padding material.
Cable assemblies and other accessories not rigidly mounted to the tube should be padded and wrapped
separately to prevent damage to the tube during shipment.
2. Wrap the above in heavy kraft paper.
3. Pack in a rigid container which is at least 4 inches larger than the tube in each dimension.
4. Surround the tube with at least 2 inches of shock absorbing material. Be certain that the packing is tight
all around the tube.
5. Tubes returned from outside the continental United States should be packed in a wooden box.
6. Mark container FRAGILE and ship prepaid via Air freight or Railway Express. Do not ship via Parcel Post
or Air Parcel Post since experience has shown that fragile items are more apt to be damaged when shipped
by these means.
Note
Tubes with permanent magnets can interfere with magnetic compasses.
For air shipment plainly mark container: ?MAGNETIZED MATERIAL?
In warranty tubes purchased from Hewlett-Packard may be returned, with a completed warranty Claim Form,
to your local Hewlett-Packard Sales and Service Office, or to:
Hewlett-Packard Company Hewlett -Packard Company
Eastern Service Center Western Service Center
Green Pond Road 395 Page Mill Road
Rockaway, New Jersey, 07866 Palo Alto, California, 94306
USA USA
01 153 -8 Rev 4/1/65
WWW.HPARCHIVE.COM |
ACEC
