Troubleshooting > Problem Guide
SymptomCause and Correction
An image that should haveUse the following procedure to select the drive where DVD-RAM disc is loaded.
been recorded does not1) Click the "Preference" button at the top right of DVD-MovieAlbumSE screen.
appear when DVD-2) Click "Preference".
MovieAlbumSE is started.3) Click "Device Setting".
4) Choose the drive where DVD-RAM disc is loaded in the "Drive Select" column,
and then click "OK".
Executing ?Export? on DVD-Do not choose ?Simple Export?: If you do, reading will stop midway.
MovieAlbumSE will
interrupt reading midway
When executing ?Export? ona) If photo is included in the range of ?export?, it may take more time because
DVD-MovieAlbumSE, it willdata must be re-encoded and read.
take time to readb) If ?Divide by Maker? is not chosen, it may take some time because data will
be read while being re-encoded.
"Hardware Removal" resultsMaking sure the ACCESS/PC indicator on the DVD video camera/recorder goes
in errorout, turn the PC off, and then unplug the PC connection cable from the DVD
video camera/recorder.
If your PC uses Windows 2000 Professional, the problem may be solved it you
install Windows 2000 Service Pack 3 or later.
No USB HS (high speed)Make sure that you have already installed the driver provided with the USB2.0
connection even whencard. You will need to install the driver provided by USB2.0 card maker in
USB2.0 card is usedorder to operate the USB2.0 card at HS (high speed).
Miscellaneous
Recognition of disc does notIs the disc properly attached to the turntable?
start.Attach the disc to the turntable properly.
Is the disc insertion block closed?
Securely close the disc insertion block.
If the disc is not recognized even when the disc has been properly attached to
the turntable and the disc insertion block has been securely closed, the DVD
video camera/recorder may be faulty: Refer to ?4-6 Trouble Diagnosis?.
Power does not come on, orRemove the battery or AC adapter/charger, reattach it, and then check to see
no operation occurs bywhether operation is accepted.
pressing button.
The date and time areHas the DVD video camera/recorder been left unused for a long period of time?
incorrect.The internal backup battery may be discharged: Charge it. (Charge procedure:
Connect the AC adapter/charger to the DVD video camera/recorder and AC
outlet, set the power switch on the DVD video camera/recorder to "OFF", and
then leave them for at least 24 hours.)
No scene can be deleted.Is the cursor placed on scene to be deleted?
Even if desired scenes are selected using yellow cursor, if there are the selected
scenes (in red frame), those scenes in red frame will be deleted. Check the color
of cursor and bar graph on the thumbnail display screen.
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ACEC
