DV-SP502E_En.book Page 64 Friday, July 16, 2004 3:34 PM
Troubleshooting
If you have any trouble using your DV-SP502/DV-SP502E, check the following table for possible causes and remedies.
If you still canOt resolve the issue yourself, please contact your Onkyo dealer.
DV-SP502/DV-SP502E
The disc wonOt play or is automatically ejected after loading.
Y Make sure the disc is free from dirt and dust and is not damaged (page 10).
Y Make sure the disc is loaded with the label side face-up and aligned properly in the disc tray guide.
Y Incompatible region number: If the region number on a DVD-Video disc does not match the number on the player,
the disc cannot be used (page 55).
Y Condensation inside the player: Allow time for condensation to evaporate. Avoid using the player near an air-condi-
tioning unit.
Y Disc is loaded upside down: Reload the disc with the label side face up.
DVD-Audio playback stops.
Y The disc may have been illegally copied.
Picture playback stops and the operation buttons cannot be used.
Y Press , then start playback again ( ).
Y Press and hold the front panel. STANDBY/ON button for about 10 seconds to switch the unit off, then press again to
switch back on.
Y Switch the power off once, unplug from the wall socket, then plug back in and switch on again using the front panel.
STANDBY/ON button.
New settings made in the Setup screen menus while a disc is playing are ineffective.
Y Some settings can be changed while a disc is playing, but are not effective until the disc is stopped then restarted:
Press , then startplayback again ( ).
Settings are canceled.
Y When the power is cut due to power failure or by unplugging the power cord, settings will be canceled: Press.
STANDBY/ON on the front panel to turn the player off. Wait for --GOOD BYE-- to disappear from the display, then
unplug the power cord.
No picture/No color.
Y Incorrect video connections: Check that connections are correct and that plugs are inserted fully. Also check the video
cable for damage.
Y TV/monitor or AV ampliŢer settings are incorrect: Check the instruction manual of the connected equipment.
Y The video output is set to progressive but your TV/monitor is not compatible with progressive scan: See page 21 for
how to set to interlace.
Screen is stretched or aspect does not change.
Y The TV Screen setting in the Initial Settings menu is incorrect. See page 54 for how to set it correctly for your TV/
monitor.
Picture disturbance during playback or the picture is dark.
Y This player is compatible with Macro-Vision System copy guard. Some discs include a copy prevention signal, and
when this type of disc is played back, stripes etc., may appear on some sections of the picture depending on the TV.
This is not a malfunction.
Y Due to the playerOs copy protection circuits, connection of this device through a VCR or an AV selector may prevent
recording or cause picture problems. This is not a malfunction.
No audio, or audio is distorted.
Y No audio is output during slow motion playback or when scanning discs other than audio CDs and SACDs.
Y Some DVD discs do not output digital audio: Switch your ampliŢer to the playerOs analog outputs.
Y Check that the disc is free from dust and dirt, and that it is not damaged (page 10).
Y Check that all interconnects are Ţrmly inserted.
Y Check that the plugs and terminals are free of dirt, oxide, etc. and clean if necessary. Also check the cable for damage.
Y Make sure the playerOs output is not connected to the ampliŢerOs phono (turntable) inputs.
Y Check your ampliŢer/receiverOs settings (volume, input function, speaker settings, etc.).
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ACEC
