Service Modes, Error Codes, and Fault FindingFTP1.1E5.EN 21
How to navigate?VOLUME. Gives the last status of the volume as set by the
?In SAM, you can select the menu items with the ?CURSOR customer. The value can vary from 0 (volume is minimum)
UP/DOWN? key on the RC-transmitter. The selected item to 100 (volume is maximum). Volume values can be
will be highlighted. When not all menu items fit on the changed via the volume key on the RC-transmitter.
screen, move the ?CURSOR UP/DOWN? key to display the ?BRIGHTNESS. Gives the last status of the brightness as
next/previous menu items.set by the customer. The value can vary from 0 (brightness
?With the ?CURSOR LEFT/RIGHT? keys, it is possible to:is minimum) to 100 (brightness is maximum). Brightness
- (De) activate the selected menu item.values can be changed via the ?CURSOR LEFT? and
- Change the value of the selected menu item.?CURSOR RIGHT? keys on the RC-transmitter after
- Activate the selected submenu.pressing the ?MENU? button and selecting ?PICTURE? and
?BRIGHTNESS?.
How to exit SAM?CONTRAST. Gives the last status of the contrast as set by
Use one of the following methods:the customer. The value can vary from 0 (contrast is
?Press the ?MENU? button on the RC-transmitter, orminimum) to 100 (contrast is maximum). Contrast values
?Switch the set to STANDBY via the RC-transmitter, orcan be changed via ?CURSOR LEFT? and ?CURSOR
?Press the ?EXIT? button on the DST.RIGHT? keys on the RC-transmitter after pressing the
?MENU? button and selecting ?PICTURE? and
5.2.3 Customer Service Mode (CSM)?CONTRAST?.
PurposeCUSTOMER SERVICE MENU 2
?COLOUR. Gives the last status of the colour saturation, as
When a customer is having problems with his TV-set, he can
call his dealer. The service technician can than ask the set by the customer. The value can vary from 0 (colour is
minimum) to 100 (colour is maximum). Colour values can
customer to activate the CSM, in order to identify the status of be changed via ?CURSOR LEFT? and ?CURSOR RIGHT?
the set. Now, the service technician can judge the severity of
the complaint. In many cases, he can advise the customer how keys on the RC-transmitter after pressing the ?MENU?
button and selecting ?PICTURE? and ?COLOUR?.
to solve the problem, or he can decide if it is necessary to visit
the customer.?HUE. Only relevant for NTSC-signals (e.g. some NTSC-
The CSM is a read only mode; therefore, modifications in this DVD-discs).
?SHARPNESS. Gives the sharpness value. The value can
mode are not possible.
vary from 0 (sharpness is minimum) to 7 (sharpness is
maximum). In case of bad antenna signals, a too high
How to enter CSMvalue of the sharpness can result in a noisy picture.
Use one of the following methods:
Sharpness values can be changed via the ?CURSOR
?Press the ?MUTE? button on the RC-transmitter LEFT? and ?CURSOR RIGHT? keys on the RC-transmitter
simultaneously with the ?MENU? button on the TV (top
after pressing the ?MENU? button and selecting ?PICTURE?
control) for at least 4 seconds.and ?SHARPNESS?.
?Key in the code ?123654? via the standard RC transmitter.?HEADPHONE VOLUME. Gives the last status of the
headphone volume, as set by the customer. The value can
Note: Activation of the CSM is only possible if there is no (user) vary from 0 (volume is minimum) to 100 (volume is
menu on the screen!
maximum). Headphone volume values can be changed via
the ?CURSOR LEFT? and ?CURSOR RIGHT? keys on the
How to navigateRC-transmitter after pressing the ?MENU? button and
By means of the ?CURSOR-DOWN/UP? knob on the RC-selecting ?SOUND? and ?HEADPHONE VOLUME?.
transmitter, you can navigate through the menus.?SURROUND MODE. Indicates the by the customer
selected surround mode (or automatically chosen mode).
Contents of CSMPossible values are ?OFF?, ?INCREDIBLE SURROUND?
OR ?DOLBY VIRTUAL?. These settings can be influenced
CUSTOMER SERVICE MENU 1after pressing the ?MENU? button and selecting ?SOUND?
?SOFTWARE VERSION (example: TP11EU_1.0_01234). and SURROUND MODE?. It can also have been selected
Displays the built-in software version. In case of field automatically by signalling bits (internal software).
problems related to software, software can be upgraded ?TUNER FREQUENCY. Indicates the frequency the
(for more details, see paragraph Software downloading). selected transmitter is tuned to. The tuner frequency can
You will find details of the software versions in the chapter be changed via the ?CURSOR LEFT? and ?CURSOR
?Software Survey? of the ?Product Survey - Colour RIGHT? keys for fine tune after opening the installation
Television? publication. This publication is generated four menu and selecting ?INSTALL? and ?MANUAL INSTALL?.
times a year.?DIGITAL OPTION. Gives the selected digital mode,
?SOFTWARE VERSION EPLD. The 12NC-number of the ?PROGRESSIVE SCAN?, ?MOVIE PLUS? or ?PIXEL
built-in EPLD software.PLUS?. Change via ?MENU?, ?PICTURE?, ?DIGITAL
?FEATURE BOX. The 12NC-number of the built-in Feature OPTIONS?.
Box software.?TV SYSTEM. Gives information about the video system of
?SET TYPE. This information is very helpful for a helpdesk/the selected transmitter.
workshop as reference for further diagnosis. In this way, it - BG: PAL BG signal received.
is not necessary for the customer to look at the rear of the - DK: PAL DK signal received.
TV-set. - I: PAL I signal received.
?CODE 1. Gives the latest five errors of the error buffer. As - L/La: SECAM L/La signals received.
soon as the built-in diagnose software has detected an - M: NTSC M signal received with video carrier on 38.9
error the buffer is adapted. The last occurred error is MHz.
displayed on the leftmost position. Each error code is ?BALANCE. Indicates the balance settings, between ?-50?
displayed as a 3-digit number. When less than 10 errors and ?+50?. Change via ?MENU?, ?SOUND?, and
occur, the rest of the buffer is empty (000). See also ?BALANCE?. Not applicable for Dolby Pro Logic sets.
paragraph Error Codes for a description.
?CODE 2. Gives the first five errors of the error buffer. See CUSTOMER SERVICE MENU 3
also paragraph Error Codes for a description. ?CENTRE MODE. Indicates if centre mode is set ?ON? or
?OFF?. When centre mode is on, all TV speakers are used |
ACEC
