Service and Spare Parts
If you require spare parts or an engineer contact yourCUSTOMER CARE
local Service Force Centre by telephoning:For general enquiries concerning your Parkinson
08705 929 929Cowan appliance and for further information on
Parkinson Cowan products, contact our Customer
Care Department by letter or telephone as follows:
Your call will be routed to the Service CentreCustomer Care Department
covering your post code area. The addresses of
Parkinson Cowan Service Force Centres are detailedParkinson Cowan
on the following pages.55-77 High Street
Slough
Berkshire SL1 1DZ
Tel : 08705 950 950
Guarantee Conditions
PARKINSON COWAN STANDARD
GUARANTEE CONDITIONS* Appliances found to be in use within a
commercial or similar environment, plus those
which are the subject to rental agreements.
We, Parkinson Cowan, undertake that if, within 12* Products of Parkinson Cowan manufacture which
months of the date of the purchase, this Parkinsonare not marketed by Parkinson Cowan.
Cowan appliance or any part thereof is proved to be
defective by any reason only of faulty workmanshipEuropean Guarantee
or materials, we will, at our option, repair or replaceIf you should move to another country within Europe
the same FREE OF ANY CHARGE for labour,then your guarantee moves with you to your new
materials or carriage on condition that:home subject to the following qualifications:
* The appliance has been correctly installed and* The guarantee starts from the date you first
used only on the gas and electricity supply statedpurchased your product.
on the rating plate.* The guarantee is for the same period and to the
* The appliance has been used for normal domestic
purposes only, and in accordance with thesame extent for labour and parts as exist in the
manufacturer's instructions.new contry of use for this brand or range of
products.
* The appliance has not been serviced, maintained,* This guarantee relates to you and cannot be
repaired, taken apart or tampered with by anytransferred to another user.
person not authorised by us.* Your new home is within the European
* All service work under this guarantee must beCommunity (EC) or European Free Trade Area.
undertaken by a Parkinson Cowan Service Force
Centre.* The product is installed and used in accordance
* Any appliance or defective part replaced shallwith our instructions and is only used
domestically, i.e. a normal household
become the Company's property.The electrical supply complies with the
* This guarantee is in addition to your statutory andspecification given in the rating label.
other legal rights.* The product is installed taking into account
Home visits are made between 8.30am and 5.30pmregulations in your new country.
Monday to Friday. Visits may be available outside
these hours, in which case a premium will be
charged.Before you move, please contact your nearest
Customer Care centre, listed below, to give them
Exclusionsdetails of your new home. They will then ensure that
the local Service Organisation is aware of your move
This guarantee does not cover:
and able to look after you and your appliances.
* Damage or calls resulting from transportation,FranceSenlis+33 (0)3 44 62 22 22
improper use or neglect, the replacement of anyGermanyNźrnberg +49 (0)911 323 2600
light bulbs or removable parts of glass or plastic.ItalyPordenone +39 (0)1678 47053
* Costs incurred for calls to put right an applianceSwedenStockholm +46 (0)20 78 77 50
which is improperly installed or calls to applianceUKSlough+44 (0)1753 219 898
outside the United Kingdom.
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