Something Not Working
If the hob does not function correctly, please carry out
the following checks, as it may be something you can
remedy yourself.
SymptomPossible Solution
zThecookingzonesdonotfunctionnJCheck the mains fuse has not failed
JCheck a power level has been selected
zAfterswitchingoffacookingzonethehobJThe cooking zone may have only been
hot indicator is not illuminatedswitched on for a short while, and is therefore
o
below 60C
zAbuzzingisheardwhenacookingzoneisJThis is not a fault, the buzzing will disappear
switched onas the zone heats up
zDiscolorationsappearinthecookingzoneJThis is probably a result of burned on
remnants that have not been removed
regularly. They will not affect the function of
the hob.
If after carrying out the above checks your appliance is
Serviceand SpareParts
still faulty, disconnect from the mains supply and con-
tact your local Service Force Centre.If you require an engineer or you wish to purchase
spare parts contact your local Service Force Centre by
In guarantee customers should ensure that the
telephoning:
above checks have been as the engineer will make
a charge if the fault is not a mechanical or electrical
breakdown.08705 929 929
Please note that proof of purchase is required for
any in--guarantee service calls.
Your call will be routed to the Service Centre covering
If your hob is not functioning correctly please carry outyour post code area.
the following checks before calling out an engineer.
For the address of your local Service Force Centre and
Important: If you call out an engineer to a fault listed
further information about Service Force, please visit
below, or to repair a fault caused by incorrect use or
the website at www.serviceforce.co.uk.
installation, a charge will be made even if the appliance
is under guarantee.When you contact the Service Centre you will need to
give the following details:
1Your name, address and post code.
Customer Care2Your telephone number.
3Clear and concise details of the fault.
For general enquiries or for further information, please
4The model and serial numer of the appliance
contact our customer Care Department.
(Found on the rating plate).
Customer Care Department
5The purchase date.
EHP
55--77 High StreetIn guarantee customer should ensure that the checks
Sloughlisted in ?Something not working? have been made as
Berkshirethe engineer will make a charge if the fault is not a
SL1 1DZmechanical or electrical breakdown.
Tel: 08705 950 950*
* calls to this number may be recorded for training pur-
poses.
12 |
ACEC
