ProblemPossible CauseSolution
The UPS is shut down and theNone. The UPS will return to normal operation
All indicators are off and
battery is discharged from anwhen the power is restored and the battery has a
the UPS is not operating.
extended power outage.sufficient charge.
Allow the batteries to recharge for at least four
English
Weak batteries.hours. If the problem persists after recharging,
The replace battery lightreplace the batteries. See section 10.
is illuminated.
Replacement batteries not
Confirm the battery connections. See section 10.
connected properly.
9. Service
If the UPS requires service:
1. Use the troubleshooting section (section 8) to eliminate common problems.
2. Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common UPS problem!
3. Go to section 5.2 and perform a manual self-test to check the battery.
4. If the problem persists, see the front of this manual for the correct telephone number and call cus-
tomer service. If customer service is not available in your area, call the dealer that sold the UPS. Note
the model number of the UPS, the serial number, and the date purchased. A technician will ask you to
describe the problem and try to solve it over the phone, if possible. If this is not possible the technician
will issue an RMA#. If the UPS is under warranty, repairs are free. If not, there will be a charge for re-
pair.
5. Pack the UPS in its original packaging. If the original packing is not available, ask customer service
about obtaining a new set. It is important to pack the UPS properly to avoid damage in transit. Never
use styrofoam beads for packaging. Damage sustained in transit is not covered under warranty. Include
a letter with your name, RMA#, address, copy of the sales receipt, description of the trouble, your day-
time phone number, and a check (if necessary).
6. Mark the RMA# on the outside of the package. The factory cannot accept any package without this
marking.
7. Return the UPS by insured, prepaid carrier to the address at the front of this manual.
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