AV28CT1EK/EI / LCT1138-001A-U / English
AV28CT1EKEI.book Page 34 Tuesday, December 18, 2001 10:20 AM
TroubleshootingTroubleshootingTroubleshootingTroubleshooting
If a problem arises while you are using the TV, please read this troubleshooting guide carefully before you ask to have the TV
repaired. You may be able to fix it easily by yourself. For example, if the mains plug is disconnected from the mains outlet, or the
TV aerial has problems, you may think there is a problem with the TV itself.
Important:
"This troubleshooting guide only covers problems whose causes are not easy to decide. If you have a question when you are
operating a function, read the page(s) for that function carefully, not this troubleshooting guide.
"If you follow the advice in this troubleshooting guide without any success, unplug the mains plug and ask for your TV to be
repaired. Do not attempt to repair the TV by yourself or to remove the rear cover of the TV.
If you cannot turn on the TVIf you cannot turn on the TVIf you cannot turn on the TVIf you cannot turn on the TVPoor soundPoor soundPoor soundPoor sound
"Is the mains plug connected to the mains outlet?"Have you adjusted BASS or TREBLE properly? If not, follow
"Is the power lamp lit? If not, press the main power button.the description ?Sound adjustment? on page 20.
"When TV channel reception is poor, it can be hard to hear
No picture or no soundNo picture or no soundNo picture or no soundNo picture or no soundthe stereo or bilingual sound. In this case, follow the
description ?STEREO / III? on page 20 to hear the sound
"Have you chosen a TV channel with very poor reception? Ifmore easily by changing it to a mono sound.
so, the BLUE BACK function will be activated: the entire
screen becomes blue, and the sound is muted. If you stillIf the TV does not respoIf the TV does not respoIf the TV does not respoIf the TV does not responnnnd to the d to the d to the d to the
want to view the TV channel, follow the description ?BLUE
BACK? on page 23 to try to change the BLUE BACK functionremremremremoooote control.te control.te control.te control.
setting to OFF."Have the batteries of the remote control worn out? Follow
"Have you connected headphones to the TV?the description ?Putting batteries into the remote control? on
Connecting headphones to the TV turns off the TV speakers.page 4 and replace them with new batteries.
"Have you attempted to use the remote control from the sides
PoPoPoPoor pior pior pior pictuctuctucturrrreeeeor rear of the TV or from more than seven metres away from
"If noise (snow) totally blocks out the picture, there may be athe TV? Use the remote control in the front of your TV or
problem with the aerial or aerial cable. Check the followingfrom less than seven metres away.
to try to solve the problem:
"When you are viewing a teletext programme, you cannot
- Have the TV and aerial been connected properly?operate the menus. Press the b button to return to the
- Has the aerial cable been damaged?ordinary TV programme, and then try operating the menus.
- Is the aerial pointing in the right direction?"If the TV will not respond suddenly, press the main power
- Is the aerial itself faulty?button on the TV and turn off the main power. Press the
main power button again to turn on the TV. If the TV returns
"If the TV or aerial suffers interference from other equipment,to a normal state, it is not a failure.
stripes or noise may appear in the picture. Move any
equipment such as an amplifier, personal computer, or a
Other issuesOther issuesOther issuesOther issues
hair drier, that can cause interference away from your TV.
Or try moving the TV. If the aerial suffers interference from"When the SLEEP TIMER function operates, the TV is
a radio tower or high-voltage wire, please contact your localautomatically turned off. If the TV is turned off suddenly, try
dealer.to press the # (standby) button to turn on the TV once
again. If the TV goes back to normal, there is no problem.
"If the TV suffers interference from signals reflecting from
mountains or buildings, double-pictures (ghosting) will"When a wide screen signal (WSS) is included in the broadcast
occur. Try to change the aerial?s direction or replace it withsignal or the signal from an external device, or when the TV is
one with better directionality.receiving a control signal from an external device, the ZOOM
"Are your COLOUR SYSTEM settings correct? Follow themode will change automatically. When you want to return to
the previous ZOOM mode, press the c button to
description ?COLOUR SYSTEM? on page 18 to try a way tochoose the ZOOM mode again.
solve the trouble.
"If you bring a magnetised device such as a speaker near to
"Have the COLOUR and BRIGHT settings been adjusted
properly? Follow the description ?Picture adjustment? onyour TV, the picture may be warped or unnatural colors may
appear at the corners of the screen. In this case, keep the
page 17 to try to adjust them properly.device from your TV. If speakers cause this to happen, use
"Videotaping teletext is not recommended because it maymagnetic-shielded speakers instead.
not record correctly."It takes a short time from the time an operation such as
"When a white and bright still image (such as a white dress)changing channels is performed until an image is displayed.
is displayed on the screen, the white part may look as if it isThis is not a malfunction. This is the time it takes for the
coloured. This is unavoidable due to the nature of the pictureimage to stabilize before it can be displayed.
tube itself, and not due to a TV failure. When the picture"The TV may make a crackling sound due to a sudden
disappears from the screen, the unnatural colours will also
disappear.change in temperature. The picture or sound may be
normal. If you hear crackling sounds frequently while you
"When viewing images from commercially available videoare viewing the TV, there may be other causes. As a
software products, or videos from videotapes which haveprecaution, ask your service technician to inspect it.
been recorded improperly, the top of the image may be"Touching the screen may cause you to feel a slight electric
distorted. This is due to the condition of the video signal, and
not because of malfunction.shock due to its static electricity. This is unavoidable due to
the construction of the picture tube. It is not a problem with
the TV. You can rest assured that this static discharge is not
harmful.
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ACEC
