ProblemCheck itemRemedy
Y You may not have opened your eyes
widely during capturing.
Y You may have been looking above or
below the mirror.
Y You may have moved quickly during cap-
turing.
Y Light has been reflecting on the glasses.
Y The contact lenses may have not been in
the appropriate position.
Y You may have been wearing color con-
tact lenses.
Enrollment/Recognition is
invalid.In the following cases, the recognition/ enroll-Refer to pages 68 and 80.
ment will fail.
Y You have closed your eyes or not opened
your eyes widely enough during captur-
ing.
Y You were wearing sunglasses whose lens
color is too deep to be captured.
Y Smudges were on the glasses.
Y You were not looking at the mirror during
capturing.
Y Your position is too near or too far from
the iris reader to be captured.
Y The audio level of voice guidance may be
Voice guidance is not heard.set to the minimum.Refer to system administrators.
Y The voice guidance may be set to "Mute"
by the administration software.
Y The iris data may be being distributed to
the iris reader, or the iris reader may be
being reset. The operation of the iris
All the five lamps of guidereader will be available after waiting for a
indicator and result indicatorwhile. (In the maximum case, it takesRefer to system administrators.
light up.approx. 5 minutes.)
Y If the iris reader still cannot be operable,
the operation of the iris reader will be
stopped by the settings of the administra-
tion software.
Buzzer sound is heard and
all of the distance indicatorThe "tamper detection" mode is activated.Refer to system administrators.
and result indicator are blink-
ing.
All the five lamps of guideThe iris reader may be set to the "enrollment"
indicator is lighting, but themode.Refer to system administrators.
iris reader does not work.
External strage device is notIs the device formatted by the FAT32 form?�
detected.
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ACEC
