Dealing with Problems (Summary)
When a problem occurs, refer to this page. The ?Reference Manual? also contains detailed information. If a problem appears to be
related to a software application, read the software related manual. If you still cannot troubleshoot the problem, contact Panasonic
Technical Support. You can use the PC Information Viewer to check the computer?s usage status. ( ?Dealing with
Problems (Advanced)?)
Starting Up
The power indicator or bat-Check the cable connection for the AC adaptor.
tery indicator is not litCheck to see if a fully charged battery is properly installed.
Remove the battery pack and disconnect the AC adaptor, then connect them again.
The computer does not op-The computer may not operate when certain USB devices are connected. Disconnect the
erate when a USB device isUSB device, or set [Legacy USB Support] to [Disable] in [Advanced] menu of the Setup
connectedUtility.
[Enter Password] is dis-Input your Supervisor Password or User Password. If you have forgotten it, contact Pa-
playednasonic Technical Support.
POST Startup Error(s) is page 28
displayed
Windows startup, or an op-Press F9 in the Setup Utility ( ?Setup Utility?). This will restore the Setup
eration is extremely slowUtility?s settings to their default values (except the password settings). Then, the Setup
Utility must be run once again for you to input the appropriate operating environment
settings. (The processing speed depends on the application software used, so this opera-
tion may not cause the processing speed to increase.)
Disable any resident software.
The date and time are incor-You can set the date and time using the following menu.
rect[start] - [Control Panel] - [Date, Time, Language, and Regional Options] - [Date and Time]
When the computer is connected to a LAN, confirm the date and time of the server.
If you continue to experience problems, the internal battery maintaining the clock may
need to be replaced. Contact Panasonic Technical Support.
This computer will not correctly recognize the date and time starting from the year 2100 A.D.
When resuming from the Even when a password has been set in the Setup Utility, [Enter Password] does not appear
standby or hibernationwhen the computer resumes from the standby or hibernation mode.
mode, [Enter Password]If you want to use the security function when using the standby or hibernation mode, use the
does not appear even if aWindows password as follows:
password has been set in the1Select the account to change in [start] - [Control Panel] - [User Accounts] and set the
Setup Utilitypassword.
2Add the check mark for [Prompt for password when computer resumes from standby]
in [Control Panel] - [Performance and Maintenance] - [Power Options] - [Advanced].
When the administratorSet the password again in the following procedure.
password is forgottenIf you have created a password reset disk ( page 16), a message is displayed when
you fail to correctly enter the password. Follow the message?s instructions and set the
password again by using the password reset disk.
If you have not created a password reset disk, after reinstalling, setup Windows and then
set the password again.
When ?Remove disks orThis means a floppy disk that does not contain system startup information has been left in
other media. Press any keythe floppy disk drive. Remove the floppy disk, and press any key.
to restart? (or a similar mes-This message may appear when certain USB devices are connected. Remove the USB
sage) is displayeddevice, or set [Legacy USB Support] in [Advanced] menu of the Setup Utility to [Disable].
If the message still appears even after trying the above two measures, this may be anTroubleshooting
indication that some type of hard disk failure has occurred. Contact Panasonic Technical
Support.
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