7394en.book Page 76 Wednesday, March 30, 2005 9:45 AM
Troubleshooting guide
TV Guide On ScreenTM system (Continued)Page
Cannot receive some channels eCable TV subscribers receive channel data for all available channels your cable TV provider 29
displayed on the television offers. In order to view all the channels, you?d also have to subscribe to all the channels. If
program list.you are connected to an off-air antenna the channel data you receive often represents a
viewing area larger than you would typically be able to receive. Your location, the type of TV
antenna you are using and your distance from each station?s transmitting antenna will all
determine which channels are viewable from your location. Once you?ve determined which
channels can be received, all others can be removed from the television program list. Set
these channels to ?OFF? in the CHANNEL EDITOR screen.
Some of off-air or cable ePresently, the TV Guide On ScreenTM system does not list all channels in any given ?
channels are not listed on the broadcast area. As a result, channels are selected primarily on a ?majority rules? basis.
television program list and Channels with the highest potential viewership are given top priority.
even on the CHANNEL EDITOR eData for local programming which is not provided to TV Guide?s data distribution network ?
screen.would also not be available.
The program highlighted eThe data entered during the initial setup was incorrect or the channel line-up you selected 29
doesn?t match up with the was incorrect. Select ?Change system settings? menu and verify the data entered during
video window on the TV initial setup. If the settings are wrong, set up the TV Guide On ScreenTM system again.
screen.eThe station in question may have made recent program schedule changes and the TV Guide ?
TM
On Screen system has not yet been updated.
The unit doesn?t change eData entered into the initial setup screen was done incorrectly. (e.g, The user entered the 29
channels or it changes to the wrong ZIP/postal code or selected the incorrect channel line-up.) Select ?Change system
wrong channel.settings? menu and verify the data entered during initial setup. If the settings are wrong, set
TM
up the TV Guide On Screen system again.
Some of channels are listed on eThe cable company has not yet informed industry sources of their channel line-up changes. 29
the wrong number.Use the CHANNEL EDITOR feature to make adjustments.
Two stations are received on eSuch situations occur more frequently on cable TV. ?Split? channels occur when the cable ?
certain channels; morning and provider may not have an adequate number of open channels and chooses to switch the
evening programs differ.channel line to better suit the subscribers viewing habits. When a ?Split? channel occurs,
program data for only one channel is usually provided.
Cable TV box doesn?t change eThe incorrect cable TV box brand code was selected during the initial setup. Select ?Change 29
channels with TV Guide On system settings? menu and verify the data entered during initial setup. If the setting is wrong,
ScreenTM system.set up the TV Guide On ScreenTM system again.
eThe user has incorrectly connected or positioned the IR Blaster. Please reconnect or 8
reposition it.
eThe cable TV box has no remote capability and is incompatible. Consult your service ?
provider.
eThe user has an ?after market? brand cable TV box which may be incompatible. Consult your ?
Reference
service provider.
Cannot record a program. The If you do not connect a cable TV box
screen remains snowy or blue.eThe unit was not hooked up correctly. Please reconnect it.7
eThe user selected the incorrect channel lineup. Select ?Change system settings? menu and 29
verify the data entered during initial setup. If the setting is wrong, set up the TV Guide On
ScreenTM system again.
If you connect a cable TV box
eThe unit is not set to the correct output channel. Select ?Change system settings? menu and 29
verify the data entered during initial setup. If the setting is wrong, redo setup correctly
choosing 03, 04 or whichever output channel is set by your cable system.
eThe unit and/or cable TV box is hooked up incorrectly. Please reconnect it, or contact the 8
cable company for proper wiring procedure.
eThe cable TV box was left OFF. The user should always leave the cable TV box turned on ?
and the unit turned off (when not in use).
The SCHEDULE screen only eThe time slot and channel for the scheduled program may have not yet received listings ?
shows the channel number of information. Once updated information is received the program name will appear in the
the program instead of the SCHEDULE screen.
program name.
RQT7394
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ACEC
