TROUBLESHOOTING GUIDE
Before requesting service for this unit, check the table below for the possible cause of the
problem. Some simple checks or minor adjustment on your part may eliminate the problem
and restore proper operation. If you are in doubt about some of the check points, or if the
remedies indicated in the chart do not solve the problem, call us at 1-800-338-0552 to
locate the servicer near to you.
ProblemProbable cause(s)Suggested remedy
Massage does not start.The power cord is not plugged in.Plug the power cord into an AC outlet
(120 V).
The power switch is at the ?off ?Slide the power switch to ?on?.
position.
The operating lock switch is set to Set the operating lock switch to ?open?.
?lock? position.
During reclining if any force orRemove any obstacles. If the leg
resistance is encountered, suchmassage operation indicator lamp on the
as the chair hitting an obstacle,controller blinks and the chair stops, turn
the chair may stop for safety.off the power switch and then turn on
after 10 seconds. Then, press the ?on/off?
button on the controller to start the
massage.
During operation if the chairRaise your back slightly from the
encounters any force ormassage heads. If all operation indicator
resistance, the massage headslamps on the controller blink and the
stop for safety.chair stops, turn off the power switch and
then turn on after 10 seconds. Then,
press the ?on/off? button on the controller
to start the massage.
Kneading massage cannotThe massage heads must moveWait until the massage heads reach the
be changed immediately toto the narrowest position for anarrowest position.
a rolling massage.rolling massage.
Massage heads do notYour shoulders are too high.Shift your waist forward and recline the
reach your shoulders.chair back.
It seems as if the massageThis is because an alternatingPress the ?tap? button in the manual
heads are at differenttapping mechanism is used. It isoperation mode. Then press the ?quick
heights.not a malfunction.stop? button to turn off the tapping. Check
under the back cushion and cushion
insert pad with your hands to see
whether the massage heads have
stopped in an aligned position. If not,
repeat this process until the massageAlternating tapping mechanism
heads are aligned when stopped.
Approx. 13/32 in.
(1 cm) at most
Approx. 13/32 in.
(1 cm) at most
When stopped, the misalignment
is approx. 13/32 in. (1 cm) at
most.
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ACEC
