BEFORE CALLING SERVICE
Below is a list of frequently occurred symptoms. Before you call for service, make these simple
checks. Some of these symptoms can easily be rectified if you know what to do.
SymptomWhat you should do
Colour patchY Switch off the TV by the mains power button. Wait for 20
(uneveness)minutes before switching on again.
Y Check the TV is not placed too near speakers or magnetic
objects.
No powerY Check the TVOs AC power cord is plugged into the mains
socket. If there is still no power, disconnect plug. Wait for
60 seconds and re-insert plug. Switch on the TV again.
No pictureY Check the antenna connection at the rear of the TV.
YPossible TV station problem. Try another channel.
Good pictureY Try increasing the volume.
but no soundY Check that the sound is not muted. If it is muted, press the
Mute button on the remote control to restore sound.
Good sound but poorY Try increasing the contrast and brightness setting.
colour or no picture
Snowish picture andY Check antenna connection at the rear of the TV.
noise
Horizontal dotted linesY Possible electrical interference e.g. hairdryer, vacuum
cleaner, etc. Switch off appliances.
Double images orY Possible poor positioning of antenna. Using a highly
OGhost� imagesdirectional antenna may improve reception.
TV not responding toY Check life span of batteries of remote control handset.
remote control handsetY Aim remote control handset directly at remote control
sensor lens on the TV.
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ACEC
