10ENGLISH
Guarantee & service
If you need information or if you have a problem, please visit the Philips website at www.philips.com
or contact the Philips Customer Care Centre in your country (you will find its phone number in the
worldwide guarantee leaflet). If there is no Customer Care Centre in your country, turn to your local
Philips dealer or contact the Service Department of Philips Domestic Appliances and Personal Care BV.
Troubleshooting
If the rice cooker does not function properly or if the cooking quality is insufficient, consult the table
below. If you are unable to solve the problem, please contact the Philips Customer Care Centre in
your country.
ProblemPossible causeSolution
The cook light/rice light doesThere is a connection problem.Check if the rice cooker is connected to
not go on.the mains and if the plug is inserted firmly
into the wall socket.
The light is defective.Take the appliance to your Philips dealer or
a service centre authorised by Philips.
The warm light does not goThe light is defective.Take the appliance to your Philips dealer or
on when the cooking processa service centre authorised by Philips.
is finished.
HD4738/4733:You have set the
function selection switch to
CONGEE.At the end of the
congee cooking process, the rice
cooker does not switch to the
keep-warm mode.
The rice is not cooked.Not enough water has beenAdd water according to the scale on the
added.inside of the inner pot (see chapter 'Using
the appliance').
The cooking process has notYou have failed to press down the control
started.lever to start the cooking process.
The inner pot is not properly inMake sure that there is no foreign residue
contact with the heating element. on the heating element.
The heating element is damaged. Take the appliance to your Philips dealer or
a service centre authorised by Philips.
The rice is too hard or tooNot enough or too much water Add water according to the scale on the
soft.has been added.inside of the inner pot (see chapter Using
the appliance).
HD4738/HD4733 only:You have See chapter Using the appliance.
set the function selection slide to
Congee.
The rice is scorched.The rice has not been rinsed well. Rinse the rice until water runs clear.
The rice cooker does notThe temperature control isTake the appliance to your Philips dealer or
automatically switch to keep-defective.a service centre authorised by Philips.
warm mode.
HD4738/4733:You have set the
function selection switch to
CONGEE.At the end of the
congee cooking process, the rice
cooker does not switch to the
keep-warm mode. |
ACEC
