Troubleshooting
The following problems do not always suggest a defect or malfunction of this Recorder.
Perform the checks listed below before calling for service.
ProblemSuggested Solution
The Recorder power cannot be turned on.Y Is the power cord firmly plugged into the AC outlet?
Y When the power cord is plugged into a power outlet, press RESET, and once the STANDBY indicator is lit,
turn on the power. (page 120)
Y Press OPERATE after the STANDBY indicator turns on.
The Recorder makes operating sound, even when power isY This is the sound the Recorder makes during operation like timer recording and the TV listings reception.
turned off.
The disc is automatically ejected after closing the disc tray.Y Make sure that the disc is loaded properly (aligned in disc tray and label-side up).
Y Take out the disc and clean it.
Y Make sure that region number on the disc matches that of this Recorder.
Y Make sure that the disc is playable.
No picture.Y Make sure that the cables are connected correctly.
Y Make sure that the connected TV or the AV amplifier is set to the correct input.
Y Take out the disc and clean it.
Y Make sure that region number on the disc matches that of this Recorder.
The Recorder cannot play a disc.Y Take out the disc and clean it.
Y Make sure that the disc is loaded properly (aligned in disc tray and label-side up).
Y Make sure that region number on the disc matches that of this Recorder.
Y Remove the dew in the Recorder.
Y Check that the disc is recorded in PAL format.
Y The Recorder cannot playback video which was not recorded normally.
Y Proper playback may be impossible due to the state of the disc recording, a scratched, warped or dirty disc, the
state of the pick-up, or compatibility issues between this Recorder and the disc being used.
Y When the amount of recorded time is short, playback may not be possible.
Settings have disappeared.Y If, while its power is on, the Recorder is unplugged (or there is a power failure) for more than about 1 hour, the
settings will be lost. Make sure that you turn off the Recorder before unplugging the power cord.
Y With the power on, when there is a power interruption or the power cord is unplugged from the power outlet
and power is cut off, the TV listings data or the programming information may be cleared, and all settings
returned to the factory preset values. Also, the data for the content of a programme that was being recorded
may be deleted.
The power goes off.Y Is the OAUTO POWER OFF SET� set to OYES�? When the OAUTO POWER OFF SET� is set to OYES�, the power
will automatically be shut down after three continuous hours of inactivity (broadcast viewing state).
Screen freezes and operation buttons do not work.Y Press STOP/LIVE and restart playback.
Y Turn off the power and turn on the power again.
Y If power does not go off, press the RESET button inside the front door of the Recorder.(Page 120)
Y Is the disc damaged or dirty? Check the condition of the disc. See page 17 for details about disc cleaning.
The remote control does not work.Y Is the Tamper Proof function active?(Page 39)
Y Set the remote control and the Recorder to the same remote control code.(Page 22)
Y Use the remote control within its operating range.
Y Replace the batteries.
No sound, or sound is distorted.Y If the volume of TV or amplifier is set to minimum, turn the volume up.
Y There is no sound during still mode, slow motion playback, fast forward and fast reverse.
Y DVD audio recorded in DTS is only output from the DIGITAL AUDIO Output terminals. Connect a DTS-
compatible digital amplifier or decoder to the DIGITAL AUDIO Output OPTICAL* or COAXIAL terminal on this
Recorder. (* DV-HR480H only)
Y Check that the audio cable is connected correctly.
Y Check that the cable plugs are clean.
Y Take out the disc and clean it.
Y Audio may not be output depending on the audio recording status, such as when audio other than an audio
signal or non-standard audio is recorded for the audio content of the disc.
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ACEC
