Before Calling Service Personnel
Set up
Before calling service personnel, please check the following chart for a possible cause of the problem you are experiencing. A
minor adjustment on your part may eliminate the problem and restore your TV reception.
ProblemChecks and AdjustmentsPage
TV will not turn onMake sure the power cord is plugged in, then press POWER button.15
Check battery in the Remote. (Maybe batteries are Odead�.)8
No picture, no soundCheck antenna/cable connections.5
No sound, picture OKMaybe sound is muted. Try pressing VOLUME s button.15
Try another channel. (Maybe station trouble.)
Preparation
Poor sound, picture OKTry another channel. (Maybe station trouble or local interference
from appliance.)
Poor picture, sound OKCheck antenna/cable connections.
Try another channel. (Maybe station trouble or local interference.)
Adjust Picture menu.22
Poor reception of broadcast channelsTry another channel.
Check antenna connections.5
If using VCR, check TV/VCR button.10
No UHF, VHF OKMake sure TV/CABLE function is in OTV� mode.16
Basic OperationBlack box appears on the screenCaptioning may be turned on27
Cannot select a certain channelThat channel may be locked out with BLOCK CHANNEL function, or31
erased with the ADD/ERASE function.17
Multiple images (ghosts)Try another channel. (Maybe station trouble.)
Use a highly directional outdoor antenna.
Poor color or no colorTry another channel. (Maybe station trouble or local interference.)
Adjust TINT and/or COLOR in the Picture menu.22
If you change the direction of the TV while the TV is activated, the
picture may suffer from color shading. If so, turn off the TV and allow
it to cool for about 30 minutes, then turn on the TV again.
Advanced OperationThe picture should improve.
No stereo or SAP sound from an MTSCheck if MTS function is properly set.21
broadcast
The Remote Control does not operateCheck if Device buttons are properly set.9, 10
Maybe something was between the Remote and the remote sensor.
Maybe batteries are dead. Try replacing batteries with new ones.8
Reference Section
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