If You Need Service Or Assistance
We suggest you follow these For service in the U.S.:
steps: 1. If you need assistance* . . .
Call our Consumer Asslstanw Center
Before calling for assistance . . . telephone number. Dial free from anywhere In
Performance problems often result from little
the U.S.:
things you can find and fix yourself without tools l-ago-253-l 301
of any kind.
and talk with one of our trained consultants. The
Alr conditioner won?t run: consultant can instruct you in how to obtain
l Is unit plugged into a live circuit with proper satisfactory operation from your appliance or, if
voltage? service is necessary, recommend a qualified
service company in your area.
l Is switch turned on?
l Is Thermostat Control set correctly? 2. If you need servlca? . . .
l Have you checked your home?s main fuses or We have a nationwide network of authorized
circuit breaker box? service companies. Our service technicians are
l Has the time-delay fuse blown or circuit breaker trained to fulfill the produd warranty and provide
tripped? after-warranty service, anywhere in the United
l Has the local power failed? States. To locate the authorized service company
in your area, call our Consumer Assistance
Unlt blows fuses or trlps clrcult breaker: Center telephone number (see Step 1) or look in
l Are timedelay fuses being used? your telephone directory Yellow Pages under:
l Is an extension cord being used? (Do not use
an extenslon cord to run your alr condl- in-house-- SERWCE L REPAIR
tloner.)
l Are you waiting three minutes after turning 3. If you need replacement parts* . . .
To locate replacement parts in your area, refer to
cooling circuit off before trying to restart unit?
Step 2 above or call our Consumer Assistance
Untt turns on and off, or does not cool room: Center number in Step 1.
l ls filter clean? 4. If you are not satisfied with how the prob
l Are coils clean (both evaporator [inside] and
lem was solved? . . .
condenser [outside])?
l ls there excessive moisture or heat (open l Contact the Major Appliance Consumer Action
Panel (MACAP). MACAP is a group of indepen-
vessel cooking, showers, etc.)? dent consumer experts that voices consumer
l Try setting System Control to higher speed.
views at the highest levels of the major
l Try setting Thermostat Control to a cooler appliance industry.
setting.
l Contact MACAP only when the dealer, author-
ized servicer and Whirlpool have failed to
Operatlng sounds:
When your room air conditioner is operatlng resolve your problem.
normally, you will hear sounds such as: Major Appliance Consumer Adion Panel
l Droplets of water hitting the condenser, causing 20 North Wacker Drive
Chicago, IL 60606
a ?pinging? or ?clicking? sound. Water droplets
help to cool the condenser. l MACAP will in turn inform us of your action.
l Air movement from the fan, especially on high
fan speed setting. l When requesting assistance, please provide:
l Clicks from the thermostat cycle. model number, serial number, date of pur-
Sounds also may be caused by house construc- chase, and a complete description of the
tion-such as vibration of the unit due to wall problem. This information is needed in order to
construction or unsteady window mounting area. respond to your request better. |
ACEC
