Troubleshooting
PROBLEMPOSSIBLE CAUSESWHAT TO DO
Ice forms in inletWater pressure is low.Water pressure must be between 35 to 100 pounds per
tube to ice makersquare inch to function properly.
A minimum pressure of 35 pounds per square inch is
recommended for refrigerators with water filters.
Saddle valve not open completely.Open saddle valve completely.
Freezer temperature is too high.See Temperature Controls, page 7. Freezer temperature
should be between 0! to 2! F (-18! to -17! C).
Refrigerator isPlastic tubing was used to completeThe manufacturer recommends using copper tubing for
leaking waterwater connection.installation. Plastic is less durable and can cause
leakage. The manufacturer is not responsible for
property damage due to improper installation or
water connection.
Improper water valve was installed.See Connecting the Water Supply,pages 5-6. Self-
3
piercing and �16�saddle valves cause low water pressure
and may clog the line over time. The manufacturer is
not responsible for property damage due to
improper installation or water connection.
Water flow is Water pressure is low.Water pressure must be between 35 to 100 pounds per
slower than normalsquare inch to function properly. A minimum pressure
of 35 pounds per square inch is recommended for
refrigerators with water filters.
Saddle valve not open completely.Open saddle valve completely.
Improper water valve was installed.See Connecting the Water Supply,pages 5-6. Self-
3
piercing and �16�saddle valves cause low water pressure
and may clog the line over time. The manufacturer is
not responsible for property damage due to
improper installation or water connection.
Copper tubing has kinks.Turn off water supply and remove kinks.
If kinks cannot be removed, replace tubing.
Water filter is clogged or needs to beChange water filter see page 13 .
changed.
Water valve not opened completely.Open water valve completely and check for leaks.
The minimum flow at dispenser is approximately
10 fluid ounces in nine seconds with a new filter in
place or approximately 10 fluid ounces in five seconds
without a filter.
Dispenser waterRefrigerator has been recently installed.Allow approximately 12 hours for water in holding tank
is not coldto chill.
Water supply in holding tank has been
depleted.
Water has settled into water linesDiscard first glass of water and refill.
outside holding tank and has warmed to
room temperature.
Water appears Air or air bubbles in water.This is normal when first using the dispenser and will
cloudydisappear with use.
Particles in water Carbon dust from water filter cartridge.Initial water ejected through cartridge may contain
and/or ice cubes.harmless carbon dust flushed from cartridge.
Particles are safe for consumption.
Will disappear after the first few uses.
Concentrations of minerals in water willParticles are not harmful and naturally occur in water
form particles when water becomessupplies.
frozen and melts.
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ACEC
