Troubleshooting
Operation
PROBLEMPOSSIBLE CAUSESOLUTION
Freezer control and lights Refrigerator is in defrost mode.Normal operation. Wait 40 minutes to see if unit restarts.
are on, but compressors
are not operating
Environment-controlled Control settings are too low.See drawer section in Fresh Food Features to adjust controls.
drawers are too warmFreezer controls are set too low.See temperature controls section in Setting and Maintaining
Proper Temperatures to adjust your controls.
Drawer is improperly positioned.See drawer section in Fresh Food Features to properly install
drawers.
Refrigerator does not Refrigerator is not plugged in.Plug in unit.
operateDial control in freezer is set to off (selectSee dial temperature controls section in Setting and
models)Maintaining Proper Temperatures to adjust your controls.
Electronic temperature controls (selectSee hidden electronic control section under Dispenser
models) have been turned off.Features.
Fuse is blown, or circuit breaker needs to beReplace any blown fuses. Check circuit breaker and reset if
reset.necessary.
Power outage has occurred.Call local power company listing to report outage.
Refrigerator still wonOt Unit is malfunctioningUnplug refrigerator and transfer food to another unit. If
operateanother unit is not available, place dry ice in freezer section to
preserve food. Warranty does not cover food loss. Contact
service for assistance.
Electronic controls (select Controls have detected functional problemsContact servicer for assistance.
models) read EO, ES, or and will attempt to regulate temperature until
ERROR in display.service is obtained.
Temperature of food is Condenser coils are dirty.Clean according to cleaning instructions in Hints and Care.
too coldRefrigerator or freezer controls are set tooSee temperature control section in Setting and Maintaining
high.Proper Temperatures to adjust your controls.
Food temperature Door is not closing properly.See leveling instructions in Installing Your Refrigerator.
appears too warmCheck for internal obstructions that are keeping door from
closing properly (i.e. improperly closed drawers, ice buckets,
oversized or improperly stored containers or foodstuffs, etc.).
Door gaskets are not sealing properly.Clean according to cleaning instructions in Hints and Care.
Controls need to be adjusted.See temperature controls section in Setting and Maintaining
Proper Temperatures to adjust your controls.
Condenser coils are dirty.Clean according to cleaning instructions in Hints and Care.
Rear air grille is blocked.Check the positioning of food items in refrigerator to make
sure grille is not blocked. Rear air grille is located behind
crisper drawers.
Door has been opened frequently, or hasReduce time door is open. Organize food items efficiently to
been opened for long periods of time.assure door is open for as short a time as possible.
Allow interior environment to adjust for period the door has
been open.
Food has recently been added.Allow time for recently-added food to reach refrigerator or
freezer temperature.
Refrigerator has an odorCompartment is dirty or has odor-causing food.Refer to odor removal section in Hints and Care.
Water droplets form on Door is not closing properly.Check for internal obstructions that are keeping door from
outside of refrigeratorclosing properly (i.e. improperly closed drawers, ice buckets,
oversized or improperly stored containers or foodstuffs, etc.).
See leveling instructions in Installing Your Refrigerator.
Door gaskets are not sealing properly.Clean according to cleaning instructions in Hints and Care.
Humidity levels are high.Normal during times of high humidity.
Controls require adjustment.See temperature controls section in Setting and Maintaining
Proper Temperatures to adjust your controls.
Water droplets form on Humidity levels are high or door has beenReduce time door is open. Organize food items efficiently to
inside of refrigeratoropened frequently.assure door is open for as short a time as possible.
Door gaskets are not sealing properly.Clean according to cleaning instructions in Hints and Care.
Refrigerator or ice maker Normal operation.Refer to noise section of Troubleshooting for details.
make unfamiliar sounds
or seems too loud
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ACEC
