If you need semice or assistance,
we suggest you follow these five steps:
1. Before calling for assistance... 2. If you need assistance?..
Performance problems oflen result from little things Call Whirlpool COOL-LINE * service assistance tele-
you can find and fix yourself without tools of any kind.
phone number. Dial free from anywhere in the U.S.:
If your dishwasher will not run, or stops during a cycle: 1-800-253-1301
l Is the door tightly closed and securely latched? and talk with one of our trained Consultants. The Con-
sultants can instruct you in how to obtain satisfactory
l Has the cycle been correctly set?
operation from your appliance or, if service is neces-
l Is the water turned on? sary, recommend a qualified service company in your
l Have you checked your home?s main fuses or circuit area.
breaker box?
l Is the dishwasher wired into a live circuit with the
3. If you need service?..
proper voltage?
l If the motor has stopped because of an overload, it Whirlpool has a nationwide network
will automatically reset itself within a few minutes. If r T%tlCl 1 of franchised TECH-CARE? service
the motor does not start, call for service. Lp? 1 companies. TECH-CARE service
7LEc~-cAR~ technicians are trained to fulfill the
l Is the delay feature on?
F~~~HlsEDsERVICE1 product warranty and provide after-
If your dishwasher seems to run too long: warranty service, anywhere in the United States. To lo-
l Are you using the POTS & PANS Cycle or HI-TEMP Wash- cate TECH-CARE service in your area, call our COOL-
ing Option? Is the dishwasher waiting for water to LINE service assistance telephone number (see Step 2)
heat? or look in yourtelephone directory Yellow Pages under:
If water remains in the dishwasher:
l Has the cycle completed?
l A small amount of remaining water is normal.
l Is drain air gap or drain hose clogged?
If detergent remains in the covered detergent cup:
l Is the bottom rack in backwards? [The rack bumpers
should be at the front.)
l Is the dishwasher detergent fresh and dry without
lumps?
l Is the cycle completed?
If you hear grinding, grating, crunching, buzzing
sounds:
l A hard object has probably entered the POWER Call our COOL-LINE service assistance telephone
CLEAN Module. The sound should stop when the ob-
number [see Step 2) and talk with one of our Consul-
ject is ground up. tants, or if you prefer, write to:
If the WATER HEATING Signal light flashes: Mr. Donald Skinner
l Have you run water at the nearest sink before starting Director of Customer Relations
dishwasher? Whirlpool Corporation
l Is water temperature at least 140-F (60-C)? Set water 2000 M-63
heater thermostat to a higher setting. Benton Harbor, Ml 49022
If signal lights flash and the dishwasher stops or will
not run: 5. If you need FSP?
l Has there been a power failure? replacement parts?..
l Is the cycle pause feature on? [See page 11.) FSP? is a registered trademark of Whirlpool Corpora-
tion for quality parts. Look for this symbol of quality
If control pads don?t work:
whenever you need a replacement part for your
l Is the lock-out feature on? [See page 12). Whirlpool appliance. FSP replacement parts will fit
If the beep does not sound when pads are pressed: right and work right, because they are made to the
l Has the sound signal been turned off? (See page 12.) same exacting specifications used to build every new
Whirlpool appliance.
To locate FSP replacement parts in your area, refer to
Step 3 above or call the Whirlpool COOL-LINE service
assistance number in Step 2
*If you must call or write, please provide: model
number, serral number, date of purchase, and a com-
plete description of the problem. This information is
needed in order to better respond to your request for
assistance
17 |
ACEC
