SOMETHING NOT WORKINGSERVICE AND SPARE PARTS
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local
Before contacting your local Service Force Centre, check the following points:Service Force Centre by telephoning:-
Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation a charge will be made, even if the appliance is under guarantee.
0 8 7 0 5 9 2 9 9 2 9
SymptomSolutionYour telephone call will be automatically routed to the Service Force Centre covering your post code area.
For the address of your local Service Force Centre and further information about Service Force, please visit the
No power to the applianceCheck there is power at the socket.website at www.serviceforce.co.uk
For Customer Service in Ireland please
Check there is not a power cut by checking the
household lights.contact us at the address below:
Check the fuse has not blown.Zanussi-Electrolux
The light does not come on Ensure that the bulb is correctly fitted.Electrolux Group (Irl) Ltd
Long Mile Road
Replace the bulb if it has blown.Dublin 12
Check the door light switch is not jammed.Republic of Ireland
Telephone : +353 (0)1 4090751
The temperature in the fridge or freezer section isCheck the thermostat control knob on the top panel isEmail:
[email protected]
too highturned to the correct setting relative to ambient
conditions.
Check the ambient temperature is within theBefore calling out an engineer, please ensure you have read the details under the heading Something Not
appliances operating limits, please refer to theWorking?
installation section in this instruction book.When you contact the Service Force Centre you will need to give the following details:
Relocate the appliance if necessary.1.Your name, address and post code
The freezer door will not openHas door just been opened? If so leave for a few2.Your telephone number
minutes to allow the air pressure to equalise.
3.Clear and concise details of the fault
The compressor runs continouslyAdjust the thermostat control knob to give correct
4.The model and serial number of the appliance (found on the rating plate)
temperature control. See Setting the temperature .5.The purchase date
Check that the doors are closed.
Large quantities of food have recently been placed inPlease note that a valid purchase receipt or guarantee documentation is required for in-guarantee
the cabinet and/or door is frequently opened.service calls.
Check that air vents is not obstructed.
NoiseRefer to normal operating sounds.CUSTOMER CARE DEPARTMENT
For general enquiries concerning your Zanussi-Electrolux appliance or for further information on
Zanussi-Electrolux products, please contact our Customer Care Department by letter or telephone at the
address below or visit our website at www.zanussi-electrolux.co.uk
If, after the above checks, there is still a fault, call your local Service Force Centre.Customer Care Department
In-guarantee customers should ensure that the above checks have been made as the engineer will make a
Zanussi-Electrolux
charge if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for any in-guarantee service calls.55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel: 08705 727 727 (*)
* calls to this number may be recorded for training purposes.
1011
ACEC
