During a normal night time period of approximately 8 hours a traditional fridge freezer can normally maintain the
SOMETHING NOT WORKINGfrozen food temperature but if the appliance is left for longer period in a low ambient temperature the freezer will
defrost .
Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use orIf, after the above checks, there is still a fault, call your local Service Force Centre.
installation a charge will be made, even if the appliance is under guarantee.In-guarantee customers should ensure that the above checks have been made as the engineer will make a
Before contacting your local Service Force Centre, check the following points:charge if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for any in-guarantee service call
SymptomSolution
SERVICE AND SPARE PARTS
No power to the applianceCheck there is power at the socket.
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local
Check there is not a power cut by checking theService Force Centre by telephoning:-
household lights.
0 8 7 0 5 9 2 9 9 2 9
Check the fuse has not blown.
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
The light does not come on Ensure that the bulb is correctly fitted.
For the address of your local Service Force Centre and further information about Service Force, please visit the
website at www.serviceforce.co.uk
Replace the bulb if it has blown.
For Customer Service in Ireland please
Check the door light switch is not jammed.contact us at the address below:
The temperature in the fridge or freezer section isCheck the thermostat control knob in the fridge isZanussi Electrolux
too highturned to the correct setting relative to ambientElectrolux Group (Irl) Ltd
conditions.
Long Mile Road
Check the ambient temperature is within theDublin 12
appliances operating limits, please refer to the
Republic of Ireland
installation section in this instruction book.
Relocate the appliance if necessary.Telephone : +353 (0)1 4090751
The freezer door will not openHas door just been opened? If so leave for a fewEmail:
[email protected]
minutes to allow the air pressure to equalise.Before calling out an engineer, please ensure you have read the details under the heading Something Not
The compressor runs continouslyAdjust the thermostat control knob to give correctWorking?
temperature control. See Setting the temperature .When you contact the Service Force Centre you will need to give the following details:
Check that the doors are closed.1.Your name, address and post code
2.Your telephone number
Large quantities of food have recently been placed in
the cabinet and/or door is frequently opened.3.Clear and concise details of the fault
4.The model and serial number of the appliance (found on the rating plate)
Check that air ventilation is not obstructed.
5.The purchase date
Excessive frost and ice has built upEnsure the doors are not left open.
Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee
Check that nothing is preventing the doors fromservice calls.
closing.
Is the door gasket intact and clean.CUSTOMER CARE DEPARTMENT
Has advised periodic defrosting been carried out.For general enquiries concerning your Zanussi-Electrolux appliance or for further information on
Zanussi-Electrolux products, please contact our Customer Care Department by letter or telephone at the
address below or visit our website at www.zanussi-electrolux.co.uk
NoiseRefer to normal operating sounds.
Customer Care Department
Water under the salad crispersCheck the drain hole is not blocked. (see
Zanussi-Electrolux
Maintenance and Cleaning).
55-77 High Street
Low room temperature operation Slough
During prolonged periods of low room temperatures,ie;10°C and lower, the compressor on single compressorBerkshire
fridge freezer can remain inoperative during this time .SL1 1DZ
This is due to the air temperature within the refrigerator compartment being maintained at 6°C or under thus notTel: 08705 727 727 (*)
calling the thermostat to energise the compressor .* calls to this number may be recorded for training purposes.
1011
ACEC
