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SymptomPossible causes
The machine vibrates when spinningIThe internal packing has not been removed.
IThe machine is in contact with the wall or furniture.
IThe machine is not level and stable (check diagonally).
IThe washing load is badly distributed in the drum.
IMaybe there is very little laundry in the drum.
The door will not openIThe water level is above the bottom edge of the door.
IThe machine is heating the water.
IThe drum is turning.
The door can only be opened when the relevant light has gone out.
I
Spinning starts late or the machineThe electronic unbalance detection device has cut in because the
does not spinlaundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can resume.
If, after 15 minutes, the laundry is still not evenly distributed in the
drum, the machine will not spin. In this case, redistribute the load
manually and select the spin programme.
The machine makes an unusualIThe machine is fitted with a type of motor which makes an unusual
noisenoise compared with other traditional motors. This new motor ensures
a softer start and more even distribution of the laundry in the drum
when spinning, as well as increased stability of the machine.
No water is visible in the drumIMachines based on modern technology operate very economically
using very little water without affecting performance.
Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area.
For the address of your local Service Force Centre and
further information about Service Force, please visit the
Customer Care Department
website at www.serviceforce.co.uk.
For general enquiries concerning your Zanussi
Before calling out an engineer, please ensure you have
Electrolux appliance or for further information on
read the details under the heading ?Something Not
Zanussi Electrolux products, please contact our
Working?.
Customer Care Department by letter or telephone at the
When you contact the Service Force Centre you will
address below or visit our website at www.zanussi.co.uk
need to give the following details:
1. Your name, address and post codeCustomer Care Department
2. Your telephone number
Zanussi Electrolux
3. Clear and concise details of fault
55-77 High Street
4. The model and serial number of the appliance (found
on the rating plate - see picture)Slough
5. The purchase date.Berkshire
Please note that a valid purchase receipt orSL1 1DZ
guarantee documentation is required for in-
Tel 08705 727727*
guarantee service calls.
* calls to this number may be recorded for training
purposes.
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