SymptomPossible causes
The door will not opennThe programme is still running.
nThe door lock has not yet released.
nWater in the tub: the door cannot be opened if water is present in the
tub.
Spinning starts late or the machinenThe electronic unbalance detection device has cut in because the
does not spinlaundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can resume.
If, after 10 minutes, the laundry is still not evenly distributed in the
drum, the machine will not spin. In this case, redistribute the load
manually and reselect the spin programme.
The machine makes an unusualnThe machine is fitted with a type of motor which makes an unusual
noisenoise compared with other traditional motors. This new motor ensures a
softer start and more even distribution of the laundry in the drum when
spinning, as well as increased stability of the machine.
No water is visible in the drumn Machines based on modern technology operate very economically
using very little water without affecting performance.
Service & Spare PartsCustomer Care
In the event of your appliance requiring service, or ifFor general enquiries concerning your Zanussi appliance
you wish to purchase spare parts, please contact yor for further information on Zanussi products, pleaseour
local Zanussi Service Force Centre by telephoning:contact our Customer Care Department by letter or
telephone as follows:
0870 5 929929
Your telephone call will be automatically routed to theCustomer Care Department
Service Force Centre covering your post code area.
Zanussi
The addresses are listed on the following pages.
Before calling out an engineer, please ensure you have55-77 High Street
read the details under the heading OSomething NotSlough
Working�.
Berkshire
When you contact the Service Force Centre you will
SL1 1DZ
need to give the following details:
1. Your name, address and post codeTel 08705 727727*
2. Your telephone numberor visit our website at www.zanussi.co.uk
3. Clear and concise details of fault
* calls to this number may be recorded for training
4. The model and serial number of the appliance (foundpurposes.
on the rating plate - see picture).
5. The purchase date
Mod...........Ser.
Mod. ..........
Prod. No. ...........
Ser. No. .........
P0042
19 |
ACEC
