Customer Care DepartmentCustomer Care Department
For general enquiries concerning your ZanussiZanussi Electrolux
Electrolux appliance or for further information on55-77 High Street
Zanussi Electrolux products, please contact our
Slough
Customer Care Department by letter or telephone at the
Berkshire
address below or visit our website at www.zanussi.co.uk
SL1 1DZ
Tel 08705 727727*
* calls to this number may be recorded for training
purposes.
Guarantee Conditions
Standard guarantee conditionsIAppliances found to be in use within a commercial
environment, plus those which are subject to rental
We, Zanussi Electrolux, undertake that if, within 12
agreements.
months of the date of the purchase, this ZANUSSI
IProducts of Zanussi Electrolux manufacture which
ELECTROLUX appliance or any part thereof is proved
are NOT marketed by Zanussi Electrolux.
to be defective by reason only of faulty workmanship or
materials, we will, at our option repair or replace the
same FREE OF ANY CHARGE for labour, materials or
European guarantee
carriage on condition that:
IThe appliance has been correctly installed and usedIf you should move to another country within Europe
only on the electricity supply stated on the ratingthen your guarantee moves with you to your new home
plate.subject to the following qualifications:
IThe appliance has been used for normal domesticIThe guarantee starts from the date you first
purchased your product.
purposes only, and in accordance with the
manufacturer?s instructions.IThe guarantee is for the same period and to the same
extent for labour and parts as exists in the new
IThe appliance has not been serviced, maintained,
country of use for this brand or range of products.
repaired, taken apart or tampered with, by any
person not authorised by us.IThe guarantee relates to you and cannot be
transferred to another user.
IAll service work under this guarantee must be
undertaken by a Service Force Centre.IYour new home is within the European Community
(EC) or European Free Trade Area.
IAny appliance or defective part replaced shall
become the Company?s property.IThe product is installed and used in accordance with
our instructions and is only used domestically, i.e. a
IThis guarantee is in addition to your statutory and
normal household.
other legal rights.
IThe product is installed taking into account
Home visits are made between 8.30am and 5.30pm
regulations in your new country.
Monday to Friday. Visits may be available outside these
hours in which case a premium will be charged.Before you move please contact your nearest Customer
Care Centre, listed below, to give them details of your
new home. They will then ensure that the local Service
ExclusionsOrganisation is aware of your move and able to look
after you and your appliances.
This guarantee does not cover:
FranceSenlis+33 (0) 344 62 29 29
IDamage or calls resulting from transportation,
GermanyNurnberg+49 (0) 800 234 7378
improper use or neglect, the replacement of any light
ItalyPordenone+39 0434 39 4700
bulbs or removable parts of glass or plastic.
ICosts incurred for calls to put right an applianceSwedenStockholm+46 (0) 8 672 53 90
which is improperly installed or calls to appliancesUKSlough+44 (0) 1753 219897
outside the United Kingdom.
IrelandDublin+44 (0)1 4090751
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ACEC
