1313 Troubleshooting
ProblemPossible causePossible corrective action
Phone does not power Battery emptyFully charge the battery and then press d.
on
Battery contacts dirtyClean contacts on battery and phone with a dry cloth,
Troubleshootingattach battery, wait a few seconds and press d.
Phone does not Battery emptyCharge for 2 hours. Don?t worry if the battery icon
chargedoes not change immediately.
Disconnect and try again.
Charger incorrectly connected Check the mains socket, and the connection to the
phone.
BatteryHow long should I charge the 12 hours continuous.
battery the first time?
I don?t get as much The phone uses battery power Charge the phone regularly.
battery life as I when it is switched on even if it
expectedis not in a call. Making calls and
playing with the different
functions of the phone will run
down the battery faster. The
stated battery life is under
optimum conditions.
?Insert SIM? is SIM card is incorrectly inserted Check that the SIM card is positioned correctly, and
displayed when I or missing. SIM card is that the metal clip is slid across. Try again. Visually
switch on the phonedamaged or dirtycheck the SIM and clean the contacts with a dry
cloth. Try again.
The PIN code is 3 incorrect entriesEnter the unblocking code supplied with the SIM
blockedcard. If you do not have this code, contact your
service provider.
The PIN2 code is 3 incorrect entriesEnter the PIN2 unblocking code supplied with the
blockedSIM card. If you do not have this code, contact your
service provider.
?NCK Code? is The handset is locked to a Remove the SIM and insert the correct network SIM.
displayed on my network and a SIM from another
handsetnetwork has been placed in the
telephone
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