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Incorrect use
The chart below will help you identify the cause and remedy for some problems.
PROBLEMLIKELY CAUSEREMEDY
Water appears on the floor round Y Suds overflowing.Change to a low lather detergent or use less
the machine.detergent.
Y Pump cover has not been replacedSee "Cleaning the pump".
securely enough after cleaning.
Y Hose connections are not secure.See "Avoiding problems".
No water visible during the wash cycle.For many programmes the water level is below
the door and is not visible.
Programme time is too long or too short.This often happens. The temperature of the incomingNo action necessary - just check that the tap
hot and cold water supply varies throughout the year.is fully opened.
The lower the temperature of the incoming water the
longer the machine takes to wash.
Door won't open.Safety lock in operation.Ensure machine is switched off.
Wait for 2 minutes and try again.
Machine doesnOt spin.Spin hold has been set.Deactivate spin hold button.
Select final spin speed, then machine will
continue the programme.
Machine noisy or making a whining noise.Probably nothing wrong, it may be caused by
spinning an uneven load or it may be the drum's
normal noise as it increases speed during the
spin.
Machine makes an excessive noiseY Transit fitments have not been removed.See unpacking instructions.
and is unstable during spinning.Y Wash load is very small.Retry with larger load.
Y Machine is not level.See "Avoiding problems".
Y Wheels not raised if trolley fitted.Raise the wheels.
Y Floor is not firm enough.See "Avoiding problems".
Clothes are not well rinsed.Detergent has spilled into the fabric conditionerWhen adding detergent make sure it is in the
container.correct compartment.
There is too much foam.Y The incorrect detergent is being used.Change to a low lather detergent.
Y To much detergent is being used.Try using less detergent.
Detergent remains in the dispenser at theY Tap is not fully open.Open tap fully.
end of the programme.Y Water pressure is too low.See installation instructions.
Y Dispenser needs cleaning.See "Cleaning the dispenser".
Some fabric conditioner remainsY Dispenser needs cleaning.See "Cleaning the dispenser".
in the dispenser at the end
of the programme.
Clothes feel wet after spinning.Y Spin speed not selected correctly.Select correct speed and use the rinse & spin
programme.
Grease deposits inside the door.Repeated washing of very greasy articlesUse pre-wash programme with detergent regu-
without a pre-wash, e.g. overalls, nappies.larly.
Programme does not proceed.Y Water not turned on.Open tap is fully.
Timer stays in same position.Y Timer in "stop" position.Select correct programme.
Y Door not properly closed.Close door.
Y Machine in heating phase.No action necessary - machine should proceed
within 20 mins.
Machine heats insufficiently.Y Variable thermostat turned down (if fitted).Select correct temperature.
Y Hot and cold fill hoses transposed (if fitted).Reconnect correctly water supply hoses.
Machine does not drain or drains Y Drain hose kinked.Straighten drain hose.
very slowly.Y Water is syphoning back into machine.Ensure drain hose is not an airtight fit in stand pipe.
Y Pump is blocked.Clean the pump - see "Unblocking the pump".
Please read this carefully, it could save you money
It is inconvenient not to be able to use the machine until the service engineer calls, and to pay for the call if he finds nothing wrong.
So before you call for service:
- check the lists carefully to see if you can correct the fault yourself;
- re-run the programme to check if the fault has cleared itself.
If the fault is repeated and you cannot correct it yourself you will have to ring for service.
If you need to use the machine it is possible that the particular fault may not apply to all programmes and it may be worth trying an alter-
native programme to get some washing done before the engineer calls.
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ACEC
WHIRLPOOL
