DSC-P71/P71M
Personal computers
SymptomCauseSolution
You do not know the OS of? pCheck ?Recommended environment for personal computers?
your computer.(page 44).
You cannot install the ?pIn Windows 2000, log on as Administrators (authorized
USB driver.Administrators) (page 45).
Your personal computerT he camera is turned off. pTurn on the camera (page 20).
does not recognize yourT he battery level is too low. pUse the AC power adaptor (not supplied) (page 19).
camera.You are not using the supplied USB cable. pUse the supplied USB cable (page 47).
The USB cable is not connected securely. pDisconnect the USB cable, and connect it again securely. Make
sure that ?USB MODE? is displayed on the LCD screen
(page 47).
?USB CONNECT? is set to ?PTP? in the SET pSet it to ?NORMAL? (pages 55, 98).
UP settings.
The USB connectors on your personal computer pDisconnect the USB cables except for those connected to the
are connected to other equipment besides the keyboard, the mouse, and your camera.
keyboard, the mouse, and your camera.
The USB driver is not installed. pInstall the USB driver (page 45).
Your computer does not properly recognize the pDelete the erroneously recognized device from your computer,
device because you connected the camera and then install the USB driver (pages 45, 49).
your computer with the USB cable before you
installed the ?USB Driver? from the supplied
CD-ROM.
You cannot copy images.The camera is not correctly connected to your pConnect the camera and your computer correctly using the USB
computer. cable.
The copy procedure differs depending on your pFollow the copy procedure that your OS suggests (pages 48, 49,
OS.54).
?pIf you are using the ?PIXELA ImageMixer for Sony? software,
click on HELP.
The image cannot be ?pIf you are using the ?PIXELA ImageMixer for Sony? software,
played back on a personal click on HELP.
computer.?pConsult the personal computer or software manufacturer.
86
Personal computers (continued)
SymptomCauseSolution
The image is affected by You are playing back the file directly from the pCopy the file to the hard disk of the personal computer and then
noise when you play back ?Memory Stick.?play the file back from the hard disk (page 80).
an image on a personal
computer.
You cannot print an ?pCheck the printer settings.
image.pClick on HELP files for the ?PIXELA ImageMixer for Sony?
software.
?Memory Stick?
SymptomCauseSolution
You cannot insert a You are inserting it backwards. pInsert it from the right side (page 23).
?Memory Stick.?
You cannot record on a The write-protect tab on the ?Memory Stick? is pChange the LOCK position (page 100).
?Memory Stick.?set to the LOCK position.
The ?Memory Stick? is full. pDelete unnecessary images (page 39).
You cannot format a The write-protect tab on the ?Memory Stick? is pChange the LOCK position (page 100).Troubleshooting
?Memory Stick.?set to the LOCK position.
You have formatted a All the images on the ?Memory Stick? are pSet the ?Memory Stick? write-protect tab to the LOCK position
?Memory Stick? by deleted by formatting. (page 100).
mistake.
Others
SymptomCauseSolution
The camera doesn?t workT, he battery level is low or zero (The pCharge the battery (page 14).
no operations can be indicator appears.). pConnect it securely to the DC IN jack of your camera and to a
performed.The AC power adaptor is not connected wall outlet (mains) (page 19).
securely. pDisconnect, and then, after one minute, reconnect all power
The built-in microcomputer is not working sources. Then turn the power on and check that the camera
properly. works properly.
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ACEC
SONY
