Troubleshooting
English
If you experience an operating problem with your Digital Set Top Box, please refer to the trouble-shooting table below and
then the notes that follow.
SymptomPossible causeRemedy
No picture and no soundNo channel list or wrong channel listDo an automatic station scan
Short circuit in aerial leadTurn off receiver, remove short
circuit and then turn on again
Defective or missing cable connectionCheck all cables
Poorly adjusted aerialAdjust aerial
Loose connectors or cable too longCheck connectors and shorten
cable
No Freeview coverage in your areaPlease call 08708 809980 or text
your post code to 83331 (stand-
ard network charges apply)
No picture or picture is blocky in Aerial too smallUse a bigger aerial
appearance
SCART connector not fully plugged inCheck SCART connector
Sound but no pictureAerial poorly adjusted or defectiveCheck aerial
Program is being broadcast with Do an automatic search (see
altered parametersAdvanced Installation)
SCART connector not fully plugged inCheck SCART connector
Cannot receive station that you Program is no longer broadcastNone
could receive beforeInterference with DECT phones or Move phone/wireless equipment
wireless equipmentaway from the receiver to a loca-
tion where interference ceases
Program is being broadcast with Do an automatic search (see
altered parametersAdvanced Installation)
Remote control is not workingObstacle in between remote control Remove obstacle
and receiver
Transport stream defectUnplug receiver and then plug in
again
Flat batteryReplace battery
Certain stations cannot be These services are not transmitted 24 hours a day and can sometimes be una-
received from time to timevailable. This is not a fault.
STB cannot be controlledObstacle in between remote control Remove obstacle
and receiver
Poor image quality or no coloursWrong TV SCART out signalTry changing from RGB to CVBS
or vice versa (see Configuration)
Inappropriate video type selectedSet video output according to TV
set video requirements (see Con-
figuration)
You have forgotten or lost your Reset from the Parental Control
PIN codeScreen. To access the Parental
Control Screen, use the following
4-digit code: 8111. Keep this code
secret to prevent others from
using it.
If none of the above suggestions seem to work, try switching your Set Top Box off and then on again. If this does not work,
contact either your supplier or a qualified repair technician. Never attempt to repair your set top box yourself.
18TROUBLESHOOTING |
ACEC
PHILIPS
