Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not PicturePage
solve the problem:
The SETUP menus and other eThe unit and television are using different video systems. -
In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail
[email protected], or the website
screens shown on the televRQT6isi93o3n
(http://www.panasonic.com).
are displayed incorrectly.Use a multi-system or PAL television.
In Canada, contact the Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505, or visit the website (www.panasonic.ca), or an
Colors appear faded.s\for\other\areas]
authorized Servicentre closest to you.
Use a multi-system or NTSC television.
In other areas, consult your dealer.
PowerPageSound
No power.eInsert the AC power supply cord securely into the household AC outlet.5No sound.eCheck the connections. 4, 5
Distorted sound.eCheck the volume on the equipment you have connected.-
The unit is automatically switched eThe unit automatically switches to standby after approximately 30 minutes in the stop mode. Turn the -
eEnsure that the input settings on the other equipment are correct.-
to the standby mode.power back to ON.
eTurn Advanced Surround off if it causes distortion. 15
eThe SLEEP timer functioned.9
eOutput from this unit will be in stereo (two channels) when Advanced Surround is on. Turn Advanced 15
Surround off if you are using three or more speakers.
Operation
ePress [1 ] (PLAY) to restore normal play after changing the speed.16
No response when buttons eSome operations may be prohibited by the disc.-eNoise may occur when playing WMA files.-
pressed.eThe unit may not be operating properly due to lightning, static electricity or some other external factor.-
Piercing noise comes from the eIf you have connected this unit to other equipment through the DIGITAL AUDIO OUT terminal, 19
Reset procedure:
speakers.ensure you have selected the correct settings for ?Dolby Digital?, ?DTS Digital Surround? and
Press [POWER ? /I] to switch the unit to the standby mode and then back to ON. §
?MPEG? in the SETUP menus? Audio menu.
Alternatively, press [POWER ? /I] to switch the unit to the standby mode, disconnect the AC power §For the Middle East, South Africa, Russia, Australia and N.Z.
supply cord, and then reconnect it.
Effects do not work.eDialogue Enhancer and Advanced Surround do not work when the unit is outputting bitstream -
No operations can be performed eCheck that the batteries are installed correctly.7
signals.
with the remote control.eThe batteries are depleted: Replace them with new ones.7
eAdvanced Surround does not work if you have changed the play speed.16
ePoint the remote control at the remote control sensor and operate.3
Play doesn?t start (or stops eCondensation has formed: Wait 1 to 2 hours for it to evaporate.-Unit displays
immediately) when you press eThis unit cannot play discs other than the ones listed in these operating instructions. 6
?NoPLAY? eYou inserted a disc the unit cannot play; insert one it can.6
[1 ](PLAY).eYou can only play DVD-Video if their region number is the same or includes the same region number as 6
eYou inserted a blank DVD-RAM.-
the unit or if the DVD-Video is marked ?ALL?. Confirm the region number for the unit on the rear panel.
?CHECK DISC?eDisc is dirty: Wipe it clean.6
eThe disc may be dirty and may require cleaning.6
eEnsure that the disc is installed with the label of the side to be played facing upwards.8?H ?eTrouble may have occurred. The number following ?H? depends on the status of the unit.-
eCheck that the DVD-RAM has something recorded on it. - stands for a number.Reset procedure:
Press [POWER ? /I] to switch the unit to the standby mode and then back to ON. Alternatively, press
Cannot select alternative eThis function depends on software availability.-
[POWER ? /I] to switch the unit to the standby mode, disconnect the AC power supply cord, and then
languages.eTry selecting from the disc?s menu if one is available. 8
reconnect it.
No menu play.eThis function depends on software availability.-
eIf the service numbers fail to clear, note the service number and contact a qualified service person.-
No subtitles.eThis function depends on software availability.-
?NoDISC?eYou haven?t inserted a disc: Insert one.-
eSubtitles are cleared from the television. Display the subtitles.14
ReferenceeYou haven?t inserted the disc correctly: Insert it correctly.8Reference
eSubtitle position is wrong. Adjust the position.14
Soundtrack and/or subtitle eThis function depends on software availability.-Television displays
language is not the one selected
?Cannot display group xx, picture eYou are trying to display incompatible pictures.11
with the SETUP menus.
xx?
Cannot change angle.eThis function depends on software availability. Even if a disc has a number of angles recorded, these -
?The progressive out is set to eGo to Video in the SETUP menus, and select ?Enable? in ?Progressive Out (Component)?.18
angles may be recorded for specific scenes only.?Disable??
You have forgotten your ratings eWhile stopped, press and hold [D] and [; ] on the unit and then also press and hold [< ] on -No on-screen display or only eGo to Display in the SETUP menus, and select ?On? for ?On-Screen Messages?. 18
password.the unit until ?Initialized? disappears from the television. Turn the unit off and on again. partially displayed.ePress [DISPLAY], and press [2 , 1 ] to highlight the Bar Position icon, then press [3 , 4 ] to adjust the 16
Reset all the settings to Factory All settings will return to the default values.position.
Preset.
The disc?s menu is displayed in a eGo to Disc in the SETUP menus, and select the preferred language for ?Menus?.18
The unit doesn?t play the data type eReload the disc for the setting to be effective. Press [< ] to open the tray, then press [1 ] (PLAY) to -different language.
(WMA/MP3 or JPEG) selected in start play.
?Mixed Disc - Audio & Stills? in
the SETUP menu.
Maintenance
Picture
Picture distorted.eSome distortion is normal during search.-Clean this unit with a soft, dry cloth.
Menu not displayed correctly.eRestore the zoom ratio to a 1.00.15eNever use alcohol, paint thinner or benzine to clean this unit.
eSet the subtitle position to 0.14
eSet ?4:3 Aspect? to ?Normal?.17
No picture.eCheck the connection.4Manufactured under license from Dolby Laboratories. ?Dolby? and the double-D symbol are trademarks of Dolby Laboratories.
eMake sure the television is on.-
eEnsure the television?s video input setting (e.g., VIDEO 1) is correct.-Manufactured under license from Digital Theater Systems, Inc. US Pat. No. 5,451,942, 5,956,674, 5,974,380, 5,978,762 and other world-wide
The picture shown on the eGo to Video in the SETUP menus, and change ?TV Aspect? to suit your television.7, 18patents issued and pending. ?DTS? and ?DTS Digital Surround? are registered trademarks of Digital Theater Systems, Inc. Copyright 1996, 2000
television is not normal. eUse the television to change the aspect to the correct one.-Digital Theater Systems, Inc. All rights reserved.
(The sides of the picture are cut If your television cannot change the aspect when input is progressive, try changing ?4:3 17
off, the picture is stretched Aspect? with the on-screen menu icons.Apparatus Claims of U.S. Patent Nos. 4,631,603, 4,577,216, and 4,819,098, licensed for limited viewing uses only.
horizontally, or black bands eTurn off the zooming feature of your television if you are using Variable Zoom.15
appear at the top and bottom of eEnsure that the unit is connected directly to the television, and is not connected through a video 4This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property
the screen.)cassette recorder.rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision
There is ghosting when eChange ?Video output mode? to ?480I? so ?PROG.? on the display goes out. This problem is caused 17Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse
progressive output is on.by the editing method or material used on DVD-Video, but should be corrected if you use interlace engineering or disassembly is prohibited.
output.
RQT6933Picture quality is poor.eCheck the settings in the On-Screen Menu Icons? Picture Menu. 17RQT6933
2021
ACEC
PANASONIC
