If you have a problem, you may find the solution in the table below. If the table does not provide the
solution to your problem or if you have a question, see the chapter 'Guarantee & service'.
The pilot light continues to blink slowlyYou have not yet flushed the coffee machine. See 'Preparing the
machine for use'.
You have used the SENSEO\ coffee machine at an altitude higher than
1500 metres above sea level.This has caused the water in the machine
to start boiling before it has reached the required temperature, which
prevents the machine from functioning properly. Switch the machine off
and no longer use it at altitudes higher than 1500 metres above sea
The SENSEO\ coffee machine does notYou have not flushed the coffee machine before using it for the first
produce coffee when used for the first timetime.As a result, the boiler is not filled completely. Flush the coffee
machine (see 'Preparing the machine for use') before you start brewing
The pilot light continues to blink rapidlyMake sure that:
the water reservoir has been properly placed;
there is enough water in the water reservoir (i.e. above the Â° MIN
level if you want to brew 1 cup);
the ambient temperature is not lower than 10cC. If it is, the appliance
will not function properly.
Water leaks from the coffee machineMake sure that:
the lid is properly closed (the lever must be properly locked);
the water reservoir has not been filled beyond the MAX level;
the sieve in the centre of the pod holder is not clogged. If it is, unclog
the sieve by holding the pod holder under a running tap. If necessary,
you can use a washing-up brush or a pin to unclog the sieve;
the coffee pod has been put properly in the centre of the pod holder;
the sealing ring has not got stuck under the edge of the water
distribution plate (see drawing at the beginning of these instructions for
NB: It is perfectly normal for some drops of water to spill onto the
worktop.This may happen, for instance, when you place or remove the
water reservoir. Be careful when removing used coffee pods, for there
may still be some water on the pods.
Do not remove the water reservoir when the coffee machine is
heating up, as this may cause some water to leak out of the machine
(this water would normally end up in the water reservoir).
In all other cases, contact the Philips Customer Care Centre in your
The lid cannot be opened.A vacuum may have temporarily formed under the lid.
Switch the machine off. Pull the lever up as far as it will go and wait 24
hours before opening the lid.You may need to use quite some force.