TroubleshootingProblemSolutionProblemSolution
If you have a problem, you may nd the solution in the the sealing ring is not stuck The SENSEO\ Make sure that:
table below. If the table does not provide the solution under the edge of the water coffee is not strong
to your problem or if you have a question, see chapter distribution disc.enough.
Guarantee & service.
the water drops on the you have used the correct
ProblemSolutionworktop are not the result of number of pods and have
placing or removing the water pressed the right button. Use
The indicator light You have not yet ushed the
continues to blink coffee machine (see chapter reservoir or removing used 1 pod in combination with the
slowly.Preparing the machine for use).coffee pods;1-cup pod holder q and the
1- cup button q.
You have used the SENSEO\ you do not remove the water Use 2 pods in combination with
coffee machine at an altitude reservoir when the coffee the 2-cup pod holder qq and
higher than 2200 metres above machine is heating up. This may the 2-cup button qq.
sea level. This has caused the cause water that normally ends
water in the machine to start up in the water reservoir to the coffee pod(s) have been
boiling before it has reached leak out of the machine.placed properly in the centre
the required temperature, of the pod holder, to prevent
which prevents the machine In all other cases, contact the water from escaping along the
from functioning properly. Philips Customer Care Centre edge of the pod(s). When you
in your country.are using two coffee pods on
Switch the machine off and no top of each other, make sure
longer use it at altitudes higher The coffee spout The coffee spout can only that the convex sides of both
than 2200 metres above sea cannot be taken out be taken out after the coffee pods are pointing downwards
level.of the machine.collector has been removed.and press the pods lightly into
the pod holder;
The SENSEO\ You have not yet ushed the The lid cannot be A vacuum may have
coffee machine does coffee machine. When you use opened.temporarily formed under you have not used the same
not produce coffee the machine for the rst time, the lid.pod twice by accident;
when used for the you have to ush it before you
rst time.can start brewing coffee (see Switch the machine off. Pull the the coffee in the pod is evenly
chapter Preparing for use).lever up as far as it will go and distributed;
The display doesnt You have not yet ushed the wait 24 hours before opening
work when the coffee machine. The display the lid. You may need to use If you prefer a more robust
machine is switched starts working after the quite some force.avour, SENSEO\ coffee pods
on for the rst timemachine has been ushed (see .with a stronger blend are
chapter Preparing for use).Make sure that the sieve in available.
the centre of the pod holder
The indicator light Make sure that:is not clogged. If it is, unclog The SENSEO\ If you prefer a milder avour,
continues to blink the sieve by holding the pod coffee is too strong.SENSEO \ coffee pods with a
rapidly.holder under a running tap. milder blend are available.
If necessary, you can use a
the water reservoir has been washing-up brush or a pin to The coffee is not Do not use cups that are too
properly placed;unclog the sieve.hot enough.large, as they will cause the
coffee to get cold more quickly.
If problems continue to occur, Make sure the cups have a
there is enough water in the contact the Philips Customer capacity of at least 100 ml
water reservoir (i.e. above the Care Centre in your country.when brewing small cups f,
q MIN level if you want to 150 ml when brewing medium
brew 1 cup);The coffee machine Perhaps the sieve in the centre cups g and 170ml when
produces less coffee of the pod holder is clogged. If brewing large cups h.
the ambient temperature is than before.this is the case, unclog the sieve
not lower than 10 cC. If it is, by rinsing the pod holder under The preferred coffee Make sure that there is enough
the machine will not function a running tap. Use a washing-volume cannot be water in the water reservoir.
properly.up brush to clean the sieve, if selected.
necessary.
The 2-cup button Make sure that there is enough
qq cannot be water in the water reservoir The coffee volume Make sure that there is enough
operated.for brewing 2 cups of coffee. If Descale the machine (see indication does water in the water reservoir.
the light ring around the 2-cup chapter Descaling).not appear on the
button qq is out, there is not display and it is not
enough water in the water The SENSEO\ You have not ushed the possible to select a
reservoir for brewing 2 cups.coffee machine machine proper beflore ryst volume.
brews only a small use. As a result, the boiler is
Water leaks from Make sure that:quantity of coffnot or not completelee y lled.
the coffee machine.or no coffee at all Flush the machine properly (see
when it is used for chapter Preparing the machine
the lid is properly closed (the the rst time.for use) before you brew
another cup of coffee.
lever must be properly locked);
The lid cannot be Check if a used coffee pod
the water reservoir has not closed properly.is sticking to the water
been lled beyond the MAX distribution disc. If this is the
level;case, remove the used pod.
the sieve in the centre of the Check if you used the correct
pod holder is not clogged. If it pod holder. Use 2 pods in
is, unclog the sieve by holding combination with the deeper
the pod holder under a running 2-cup pod holder qq.
tap. If necessary, you can use a Use 1 pod in combination with
washing-up brush or a pin to the 1-cup pod holder q.
unclog the sieve;
the coffee pod has been put The machine has Contact the Philips Customer
properly in the centre of the been stored in a Care Centre in your country.
pod holder;room that was not
frost-free.
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