Hewlett-Packard support services in the United States
Below is a list of Hewlett-Packard support resources for customers in the United
States. Use these resources before calling the Customer Support Center, whose
details are given after this list.
US Support Resources
ResourceSupport provided and notes Phone/fax/ftp number Hours of operation
HP FIRST Fax Detailed product support(800) 333-191724 hours.
information on common software(Press 1 for HP FIRST)
7 days.
applications and troubleshooting
tips. All sent by fax.orAutomated support
service.
Must call using a Group 3 fax
machine.(208) 344-4809
HP DownloadElectronic downloading of HP(208) 344-169124 hours.
Service product information,7 days.
(BBS: Bulletintroubleshooting hints and updated
Board Service)HP plotter driver information.Real-time access
over modem.
CompuServeInteractive dialog with worldwide(800) 524-338824 hours.
(HP FORUM)HP customer community for
7 days.
exchange of information. Must be
a subscriber. Ask for Agent #51.Real-time access
CompuServe connect chargesover modem.
apply to caller.
InternetInformation on products andftp to:24 hours.
plotter drivers for anyone with ftp192.6.71.2, or7 days.
access to the Internet, or who has
Worldwide Web access through aftp?boi.external.hp.comReal-time access
hyper-media viewer such asName: anonymousover modem.
Mosaic.Password: your e-mail
address
World-Wide Web:
http://www-dmo.external.
hp.com/peripherals/main.
html
Drivers by mailHP distributes HP-GL/2 plotter(970) 339-700924 hours.
drivers for AutoCAD and6 days
Microsoft Windows. Other plotter
drivers must be obtained by(closed Sundays).
contacting the software
application manufacturer. |
ACEC
