Troubleshooting A780
Table 3. A780 Telephone: Level 1 and 2 Troubleshooting Chart (Continued)
SYMPTOMPROBABLE CAUSEVERIFICATION AND REMEDY
4. Incoming call alert transducer audio Faulty transceiver board assembly.Replace the transceiver board assembly (refer
distorted or volume is too low.to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
5. Telephone transmit audio is weak. a) Microphone connections to the Gain access to the microphone as described in
(usually indicated by called parties transceiver board assembly defective.the procedures. Check connections. If connector
complaining of difficulty in hearing voice).is faulty proceed to c; if the connector is not at
fault, proceed to b.
b) Microphone defective.Gain access to microphone. Disconnect and
substitute a known good microphone. Place a
call and verify improvement in transmit signal as
heard by called party. If good, reassemble with
new microphone. If microphone is not at fault,
reinstall original microphone and proceed to c.
c) Transceiver board assembly Replace the transceiver board assembly (refer
defective.to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
6. Receive audio from earpiece speaker is a) Connections to or from transceiver Gain access to the transceiver board assembly
weak or distorted.board assembly defective.as described in the procedures. Check flex and
the flex connector from the flip assembly to the
transceiver board assembly. If flex is at fault,
replace flip assembly. If flex connector is at fault,
proceed to c.
b) Antenna assembly defective.Check to make sure the antenna is installed
correctly. If the antenna is installed correctly,
substitute a known good antenna assembly. If
this does not clear the fault, reinstall the original
antenna assembly and proceed to c.
c) Transceiver board assembly Replace the transceiver board assembly (refer
defective.to 1c). Verify that the fault has been cleared and
reassemble with the new transceiver board
assembly.
7. Telephone will not recognize or accept a) SIM defective.Check the SIM contacts for dirt. Clean if
SIM.necessary and check if fault has been cleared. If
the contacts are clean, insert a known good SIM
into the telephone. Power up the unit and
confirm that the SIM has been accepted. If the
fault no longer exists, replace the defective SIM.
If the SIM is not at fault, proceed to b.
b) Transceiver board assembly Replace the transceiver board assembly (refer
defective.to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
8. Phone does not sense when flip is a) Flip assembly defective.Temporarily replace the flip assembly with a
opened or closed (usually indicated by known good assembly. If fault has been cleared,
inability to answer incoming calls by reassemble with the new flip assembly. If fault
opening the flip, or inability to make not cleared, proceed to b.
outgoing calls).
b) Transceiver board assembly Replace the transceiver board assembly (refer
defective.to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
9. Vibrator feature not functioning.Vibrator flex, wing PCB, or the main Replace the defective component. Verify that the
transceiver board assemblyfault has been cleared and reassemble the unit
with the new transceiver board assembly.
36 September 20, 2004 6809488A90 |
ACEC
