DP-C354/C323/C264/C263/C213
DP-C322/C262
3.4.Troubleshooting the LAN Interface
3.4.1.Checking Network Configuration
START
Print the current Internet Parameters List
Ask the customer for the Pre-Installation
Information form filled out by the Network
Administrator.
Verify this information with the InternetNo
Parameters List that you just printed. Re-enter the Internet Parameters correctly.
Are the Internet Parameters entered
correctly into the unit?
Yes
Locate a PC connected to the same Subnet
Mask as the unit
From the DOS Prompt, enter the following
command-line utility: ipconfig /all
Does the displayed Network configuration,
match the following settings of the unit
Internet Parameters ?
No
Default Gateway IP Address:
DNS Server IP Address: Ask the Network Administrator to verify
the proper information.
Subnet Mask:
Yes
From the DOS Prompt, enter the following
command-line utility: "route print"
Does the current routing table for theNo
Gateway match ?
Ask the Network Administrator to correct Yes
the routing table on that Gateway.
Does the Default Gateway respond to the No
"ping IP" command ?
Check the power switch, cables, and the Yes
current settings of unit.
Does the DNS Server respond to the "ping
No
IP" command ?
Ask the Network Administrator to check the
Yes
Default Gateway, and system status.
Does the unit respond to the "ping host
No
name" command ?
Ask the Network Administrator to check the Yes
Default Gateway, and system status.
Does the unit respond to the "telnet" No
command ?
YesReplace the SC PCB
Ask the Network Administrator to verify the
POP/SMTP account, and system status.
280
Ver. 2.0SEPT 2006 |