Service Modes, Error Codes and Fault FindingL01.1E AB5.EN 15
- Activate the selected submenu.10. Value indicates parameter levels at CSM entry (only for
When you press the MENU button twice, the set will switch stereo sets). TR= TREBLE, BS= BASS
to the normal user menus (with the SAM mode still active
in the background). To return to the SAM menu press the How to exit
OSD / STATUS button [ i+ ].Use one of the following methods:
When you press the MENU key in a submenu, you will After you press ?any? key of the remote control transmitter
return to the previous menu.with exception of the CHANNEL and VOLUME keys.
After you switch-off the TV set with the Mains power switch.
How to exit
Switch the set to STANDBY by pressing the power button on
5.3Problems and Solving Tips (Related To CSM)
the remote control (if you switch the set 'off' by removing the
Mains power, the set will return in SAM when Mains power is
re-applied). The error buffer is not cleared.5.3.1 Picture Problems
5.2.3 Customer Service Mode (CSM)Note: Below described problems are all related to the TV
settings. The procedures to change the value (or status) of the
different settings are described.
Purpose
When a customer is having problems with his TV-set, he can
call his dealer. The service technician can than ask the No colours / noise in picture
customer to activate the CSM, in order to identify the status of Check CSM line 4. Wrong colour system installed. To change
the set. Now, the service technician can judge the severness of the setting:
the complaint. In a lot of cases he can advise the customer how 1. Press the MENU button on the remote control.
to solve the problem, or he can decide if it is necessary to visit 2. Select the INSTALL sub menu.
the customer.3. Select the MANUAL STORE sub menu.
The CSM is a read only mode, therefore modifications in this 4. Select and change the SYSTEM setting until picture and
mode are not possible.sound are correct.
5. Select the STORE menu item.
How to enter
The CSM will be turned on after pressing the MUTE key on the Colours not correct / unstable picture
remote control transmitter and any of the control buttons on the Check CSM line 4. Wrong colour system installed. To change
TV for at least 4 seconds simultaneously. This activation only the setting:
works if there is no menu on the screen.1. Press the MENU button on the remote control.
2. Select the INSTALL sub menu.
After switching ON the Customer Service Mode, the following 3. Select the MANUAL STORE sub menu.
screen will appear:4. Select and change the SYSTEM setting until picture and
sound are correct.
5. Select the STORE menu item.
TV switches ?off? (or ?on?) or changes the channel without
1A A A B C D X . YC S M
2C O D ES X X XX XX XX X Xany user action
3O PX XXXXXXXXXXXXXXXXXX XX
4D ET E C T E D S YST E M D ET E C T E D S O U N D(Sleep)timer switched the set ?off? or changed channel. To
5NO T T U N E D S K I P P E Dchange the setting:
6T I M E R
71. Press the MENU button on the remote control.
8C OX X C L X X B R X X H U X X S H X X
9V LX XB L X XA V LD VX X2. Select the FEATURES sub menu.
10T RX XB SX X
3. Select the TIMER sub menu.
4. Select and change the SLEEP or TIME setting.
CL 16532008_046.epsPicture too dark or too bright
Increase / decrease the BRIGHTNESS and / or the 220501
CONTRAST value when:
Figure 5-5 The picture improves after you have pressed the ?Smart
Picture? button on the remote control.
The picture improves after you have switched on the
1. Software identification of the main micro controller (see Customer Service Mode
paragraph 5.2.2 for an explanation). The new ?Personal? preference value is automatically stored.
2. Error code buffer (see paragraph 5.5 for more details).
Displays the last seven errors of the error code buffer.
White line around picture elements and text
3. In this line, the Option Bytes (OB) are visible. Each Option
Decrease the SHARPNESS value when:
Byte is displayed as a decimal number between 0 and 255.
The picture improves after you have pressed the ?Smart
The set may not work correctly when an incorrect option
Picture? button on the remote control.
code is set. See chapter 8.3.1 for more information on the
The picture improves after you have switched on the
option settings.
Customer Service Mode
4. Indicates which color and sound system is installed for the
The new ?Personal? preference value is automatically stored.
selected pre-set.
5. Indicates if the set is not receiving an ?IDENT? signal on the
Snowy picture
selected source. It will display ?Not Tuned?.
Check CSM line 5. If this line indicates ?Not Tuned?, check the
6. Indicates if the sleep timer is enabled.
following:
7. Indicates if the V-chip feature is enabled.
No or bad antenna signal. Connect a proper antenna
8. Value indicates parameter levels at CSM entry. CO=
signal.
CONTRAST, CL= COLOR, BR= BRIGHTNESS, HU=
Antenna not connected. Connect the antenna.
HUE, SH= SHARPNESS
No channel / pre-set is stored at this program number. Go
9. Value indicates parameter levels at CSM entry. VL=
to the INSTALL menu and store a proper channel at this
VOLUME LEVEL, BL= BALANCE LEVEL, AVL= AUTO
program number.
VOLUME LEVEL LIMITER, DV= DELTA VOLUME |
ACEC
