Check that the printer port name is properly set. Check that the printer
[7] TROUBLESHOOTINGport name set to the AR-NC5J is identical to the printer port name set
to the NetWare server. If there are two or more units of the AR-NC5J,
1. Obstacles to introductiondo not use the same name for different AR-NC5J, and do not use the
A. Test print is not outputted.same port name for different ports.
Check that the NetWare login password is correct.
Check that the printer is ready for printing. (Online/Offline, etc.)
Check that the machine name is identical to the print server name.
Check that the data reception lamp of the printer is on. If it is on, turn it
off and press the paper exit button to discharge paper.D. Printing cannot be performed.
Check that the network cable is properly connected.
2. Obstacles in Windows environments Check that the printer job lamp is on. If it is on, turn it off and press the
(TCP/IP)paper exit button to discharge.
A. NICManager retrieval cannot find out the AR-5. Obstacles in Macintosh environments
NC5J.
Check that the network cable is properly connected.A. Not recognized with the selector.
Check that the network cable is properly connected.
In the NICManager menu bar "Option", select "Search by TCP/IP" and
perform retrieval.When there is a zone in the network, check that the selector connects
to the proper zone (which the printer is connected to) and check that
B. Printing cannot be made.the zone name is the same as what is set by a utility, etc.
Check that the network cable is properly connected.Check that the printer conforming to the printer is selected.
When the TCP/IP protocol is used, check that there is a reply of pingCheck that the AppleTalk indicated at the right lower side of the selec-
for the IP address assigned to the AR-NC5J.tor is set to "Use."
Check that the printer JOB lamp is on. If it is on, turn it off and pressCheck that "AppleTalk (*1) (Network)(*2) setup is proper to the use
the paper exit button to discharge paper.environment.
*1: In the case of AppleTalk
3. Obstacles in Windows environments Check that "Ethernet" is selected. When an AppleTalk router is
(NetBEUI)used to connect the AR-NC5J with LocalTalk, check that "Printer
port" or "MODEM port" is selected.
A. Work Group of "Sharp Printer" is not found in the *2: In the case of Network
entire network.Check that "Ethernet" is selected. When an AppleTalk router is
Check that the network group is properly connected.used to connect the AR-NC5J with LocalTalk, check that "Local-
Check the network setup of Windows.Talk" is selected.
It may take several minutes to find the work group in the network.Print the setup contents and check that the AppleTalk protocol is not
disabled. Setup can be made by using Telnet, Windows utility, or setup
utility for Macintosh.
4. Obstacles in NetWare environments
Print the setup content and check that the printer name is not empty.
A. NICManager retrieval cannot find out the AR-
B. When printing, "Insufficient memory" is
NC5J.
displayed and printing cannot be made./When
Check that the network cable is properly connected.
In the NICManager menu bar "Option", select "Search by IPX/SPX"printing, only Chinese characters are printed or
blank paper is outputted.
and perform retrieval.
It may be caused by insufficient memory capacity for the application.
B. Cannot connect to the NetWare server in the Click the icon of the using application, select "See information" in the
remote printer mode.file menu, and increase the use memory size of the application.
Check that the packet type and the NetWare operation mode areTerminate the other applications which are acting.
proper.Increase the starting disk capacity.
The AR-NC5J switches automatically, however it may take some time
depending on the use environment.
Check that the print server which the AR-NC5J is registered in is nor-[8] FLASH ROM VERSION UP
mally working in the NetWare server.
PROCEDURE
Check that the print server name is properly set. If the print server
name registered in the AR-NC5J is specified, check that the print
server name is identical to what is working on the file server.1. Operating environment
Do not use a same port name in different products.
The version up tool requires the operating environment of Windows95/
C. Cannot connect to the NetWare server in the print 98/Me/NT/2000.
server mode." In the Windows NT/2000 environment, communication is performed
by use of the IPX/SPX protocol. So the IPX/SPX protocol must be
Check that the packet type and the NetWare operation mode are
proper.installed.
" In the Windows 95/98/Me environment, both the packet driver and
The AR-NC5J switches automatically, however it may take some time
depending on the use environment.the IPX/SPX protocol are retrieved for use of communication, and an
available communication means is used to perform uploading. (If
When a file server is specified to the AR-NC5J, check that the name ofboth are available, the IPX/SPX protocol has priority.)
the file server which is used is identical to the set name.
AR-NC5J/NC5JG/NC5JW - 6 |
ACEC
