Troubleshooting the Network Connection49
6 Click Support Databases to display customer support databases about the NIC in
three categories:
Release notesNDisplay tips about installing and using the NIC.
Frequently asked questionsNDisplay common questions asked by customers
and answered by 3Com support experts.
Knowledgebase topicsNDisplay NIC compatibility topics.
Troubleshooting the If you encounter problems using the NIC or connecting to the network, check the
Network Connectiontable below for troubleshooting tips.
WARNING: Before inserting or removing the NIC from the computer, turn the
computer power off and unplug the power cord.
TipDescription
Check the NIC Make sure that the NIC is installed correctly in a PCI slot. Check for specific
installationhardware problems, such as broken traces or loose or broken solder
connections.
Check the Inspect all cables and connections. Make sure that the cable complies with
network the cable requirements described under Preparing the NIC and the
connectionComputer on page 8.
Check the Make sure that you are running the latest BIOS for the computer. If the
computer BIOSBIOS has not been upgraded in the previous 12 months, contact the
computer manufacturer to obtain the current version of the BIOS software.
Run the NIC Run the NIC and Network Tests, as described in Running NIC Diagnostics in
diagnostic testsWindows on page 53.
If the tests fail, replace the NIC with a known working NIC and run the tests
again, using the same configuration settings as those used on the failed
NIC. If the working NIC passes all tests, the original NIC is probably
defective. For information on product repair, see Returning Products
for Repair on page 66.
Check the See Accessing the 3Com Knowledgebase on page 48.
3Com support
databasesSee Accessing the 3Com NIC Help System on page 48.
See Accessing Other Information on page 48.
Download the The 3Com Software Library is your internet source for software, drivers, and
latest NIC driverINF files for all 3Com products. Go to http://support.3com.com/software.
Troubleshooting If the computer does not boot in response to a Remote Wake-Up event, perform
Remote Wake-Upthese troubleshooting steps:
1 Make sure that the computer meets the requirements listed in Remote Wake-Up
(Single Port Models Only) on page 5.
2 Make sure that you are using the latest driver for the NIC.
This driver is shipped with the NIC on the 3Com
EtherLink Server CD. It can also be downloaded
from the 3Com Software Library. Go to
http://support.3com.com/software.
3 Perform the Remote Wake-Up Test.
See Viewing Network Statistics on page 54 for instructions. |
ACEC
