USER?S GUIDE SAESx4CLKx6GENx6GENx6-96
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Repair Services
Where to Get Service2. Have your serial number ready to give to the service repre-
IfoutsideoftheUSAsentative.
If it has been determined that your Lucid product requires repair3. Pack the unit in its original packaging materials.
services and you live outside of the United States, please con-
tact your local Lucid dealer or distributor for instructions on how4. Include your name, address, daytime telephone number,
and a brief statement of the problem.
to obtain service.5. Write the RA number on the outside of the box.
IfinsidetheUSA
Lucid will perform in-warranty or out-of-warranty service on any6. Ship the unit to Lucid, freight prepaid. We do notaccept
product it has manufactured for a period of three years from thefreight collect shipments.
date of discontunued manufacture. If you reside in the USA, then
proceed as follows:Lucid
6408 216th St. SW
In-Warranty RepairsMountlake Terrace, WA 98043
Repairs made in-warranty will cost you only one-way freight(425) 778-7728
charges. We?ll prepay the return (surface) freight. Of course, if
the repair is due to operator error, parts and labor will beIf You Don't Have Factory Packaging
charged. If there are charges for the repair costs, you will payMaterials
for the return freight. All charges will be COD unless you have
made other arrangements (prepaid, Visa, or MasterCard).If you send us your product in substandard packaging, we will
charge you for factory shipping materials. If you don?t have the
factory packaging materials, do the following:
Out-of-Warranty Repairs
If the warranty period has passed, you?ll be billed for all neces-1. Select an oversized carton.
sary parts, labor, packaging materials, and freight charges.2. Wrap the unit in a plastic bag, and surround it with bubble-
wrap.
To Get Your Lucid Unit Repaired (USA Customers
Only)3. Pack the box full of Styrofoam peanuts. Be sure there is
enough clearance in the carton to protect the rack ears. We
1. Call our Technical Services Group for a return authorizationwill return the unit in Lucid packaging.
(RA) number.
(425) 778-7728
Monday through Friday
8:00 am to 4:30 pm Pacific Time
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