Something Not Working?
If the hob is not working correctly, please carry out the following checks before contacting your local Service Force
Centre.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation,
a charge will be made even if the appliance is under guarantee.
SYMPTOM SOLUTION
?The plate does not heat up.?Check that the unit is plugged in and the electrical
supply is switched on
?Check that the RCCB has not tripped (if fitted)
?Check the mains fuse has not blown
?Check the correct control knob has been turned.
?The plate is not giving satisfactory results?Check the plate is clean and dry
?Check the cooking pan is the correct size for the plate.
?Check the cooking pan has a flat bottom
?Check the setting is correct for the type of cooking.
If after all these checks, your hob still does not operateIn-guarantee customers should ensure that the
correctly, contact your local Service Force Centre.above checks have been made as the engineer will
make a charge if the fault is not a mechanical or
Please note that it will be necessary to provide proof ofelectrical breakdown.
purchase for any in-guarantee service calls.
Service and Spare Parts
In the event of your appliance requiring service, or if youCUSTOMER CARE DEPARTMENT
wish to purchase spare parts, please contact your localFor general enquiries concerning your appliance, please
Service Force Centre by telephoning:contact our Customer Care Department by letter or
08705 929929telephone at the address below:
Customer Care Department
Your telephone call will be automatically routed to theEHP
Service Force Centre covering your post code area.55-77 High Street
For the address of your local Service Force Centre andSlough
further information about Service Force, please visit theBerkshire
website at www.serviceforce.co.ukSL1 1DZ
08705 950950 (*)
Before calling out an engineer, please ensure you have
read the details under the heading ?Something Not* calls to this number may be recorded for training
Working.?purposes.
When you contact the Service Force Centre you will need
to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the appliance (found
on the rating plate)
5. The purchase date
Please note that a valid purchase receipt or
guarantee documentation is required for in-
guarantee service calls.
6 |
ACEC
