Troubleshooting guide
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do
not solve the problem:
In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail
[email protected], or
web site (http://www.panasonic.com).
In Canada, contact Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505, web site (www. panasonic.ca), or an authorized
Servicentre closest to you.
Reference pages are shown as black circled numbers .
Power
No power.Insert the AC power supply cord securely into the household AC outlet.
The unit is automatically switchedTo conserve power, the unit automatically switches to standby after approximately 30 minutes in
to the standby mode.the stop mode. Turn the power back to ON.
[You can use the ACTION menus (Others?Auto Power Off) to turn this feature off if you would
prefer.
]
Operation
No response when buttonsSome operations may be prohibited by the disc.
pressed.The unit may not be operating properly due to lightning, static electricity or some other external
factor.
Reset procedure:
Press [POWER, /I] to switch the unit to the standby mode and then back to ON.
Alternatively, press [POWER, /I] to switch the unit to the standby mode, disconnect the AC
power supply cord, and then reconnect it.
No operations can be performedCheck the batteries are installed correctly.
with the remote control or theThe batteries are depleted: Replace them with new ones.
professional commander.Point the remote control or the professional commander at the remote control sensor and
operate.
The remote control cannotChange the manufacturer code. The remote control is unable to operate some types of
operate the television.televisions.
Play fails to start even whenCondensation has formed: Wait 1 to 2 hours for it to evaporate.
[] (play) is pressed.This unit cannot play discs other than DVD-RAM, DVD-Audio, DVD-Video, Video CD and CD.
Play starts but then stopsThis unit cannot play DVD-Video with a region number other than ?1?, ?ALL? or multiple region
immediately.numbers including ?1?.
The disc may be dirty and may require cleaning.
Ensure that the disc is installed with the label of the side to be played facing upwards.
Check that the DVD-RAM has something recorded on it.
Alternative languages fail to beAn alternative language is not selected with discs which do not contain more than one language.
selected.In the case of some discs, the alternative language cannot be selected with [AUDIO] or
Reference
[SUBTITLE]. Try selecting it from the disc?s menu if one is available.
No subtitles.Subtitles appear only with discs that contain them.
Subtitles are cleared from the television. Display the subtitles.
Soundtrack and/or subtitleThe language is not recorded on the disc.
language is not the one selected
with the ACTION menus.
Angle cannot be changed.This function is dependent on software availability. Even if a disc has a number of angles
recorded, these angles may be recorded for specific scenes only.
You have forgotten your ratingsWhile stopped, press and hold [] and [] on the unit and then also press and hold [] on the
password.unit until ?Initialized? disappears from the television. Turn the unit off and on again.
Reset all the settings to FactoryAll settings will return to the default values.
Preset.
38
RQT5741
ACEC
