Troubleshooting guide
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not
solve the problem:
In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail
[email protected], or web site
(http://www.panasonic.com).
In Canada, contact Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505, web site (www.panasonic.ca), or an authorized
Servicentre closest to you.
In other areas, consult your dealer.
PowerPage
No power.eInsert the AC power supply cord securely into the household AC outlet.6
The unit is automaticallyeTo conserve power, the unit automatically switches to standby after approximately 30 minutes in�
switched to the standby mode. the stop mode. Turn the power back to ON.
eThe unit was switched to standby by the SLEEP timer.11
Operation
No response when buttonseSome operations may be prohibited by the disc.�
pressed.eThe unit may not be operating properly due to lightning, static electricity or some other external factor.�
Reset procedure:
Press [POWER �] to switch the unit to the standby mode and then back to ON.
Alternatively, press [POWER �] to switch the unit to the standby mode, disconnect the AC power
supply cord, and then reconnect it.
No operations can be performedeCheck that the batteries are installed correctly.8
with the remote control.eThe batteries are depleted: Replace them with new ones.8
ePoint the remote control at the remote control signal sensor and operate.8
Play doesnOt start (or stops eCondensation has formed: Wait 1 to 2 hours for it to evaporate.�
immediately) when you press eThis unit cannot play discs other than the ones listed in these operating instructions.5
[1] (PLAY) .eYou can only play DVD-Video if their region number is the same or includes the same regionCovernumber as
the unit or if the DVD-Video is marked ALL. Confirm the region number for the unit on the rear panel.
eThe disc may be dirty and require cleaning.5
eEnsure that the disc is installed with the label of the side to be played facing upwards.10
eCheck that the DVD-RAM has something recorded on it.�
Cannot select alternativeeThis function is dependent on software availability.�
languages.eTry selecting from the discs menu if one is available.10
No menu play.eThis function is dependent on software availability.�
No subtitles.eThis function is dependent on software availability.�
eSubtitles are cleared from the television. Display the subtitles.17
Soundtrack and/or subtitleeThis function is dependent on software availability.�
language is not the one selected
with the SETUP menus.
ReferenceCannot change angle.eThis function is dependent on software availability. Even if a disc has a number of angles�
recorded, these angles may be recorded for specific scenes only.
DIALOGUE ENHANCER has noeThis feature does not work when the unit is outputting bitstream signals.�
effect.
You have forgotten your ratingseWhile stopped, press and hold [:] and [;] on the unit and then also press and hold [<]�
password.on the unit until Initialized disappears from the television. Turn the unit off and on again.
Reset all the settings to FactoryAll settings will return to the default values.
Preset.
The progressive out indicatoreGo to Video in the SETUP menus, and select Enable in Progressive Out.21
does not light.
Picture
Picture distorted.eSome distortion is normal during SEARCH.�
eThe screen may be disrupted briefly when you turn off the AUDIO ONLY feature.�
e[For\U.S.A.\and\Canada]
If This disc is PAL system. The output is sound only. is on the television, then you have loaded a�
PAL system DVD-Audio and only the audio portion of the disc can be played.
No picture.eCheck the connection.6
eMake sure the television is on.�
eEnsure the televisions video input setting (e.g., VIDEO 1) is correct.�
The picture shown on theeGo to Video in the SETUP menus, and change TV Aspect to suit your television.9, 21
television is not normal.eUse the television to change the aspect to the correct one.
(The sides of the picture are cutIf your television cannot change the aspect when input is progressive, press10
off, the picture is stretched [PROGRESSIVE OUT] so the indicator goes out. Output will now be interlace.
horizontally, or black bands eThe 4:3 TV ZOOM function is on.17
appear at the top and bottom ofeEnsure that the unit is connected directly to the television, and is not connected through a video6
the screen.)cassette recorder.
eConnect to the component video (480P) input terminals on a television compatible with this units6
copy guard system. You cannot view progressive video if your television is not compatible.
There is ghosting whenePress [PROGRESSIVE OUT] so the indicator goes out. This problem is caused by the editing10
progressive output is on.method or material used on DVD-Video, but should be corrected if you use interlace output.
Picture quality is poor.eCheck the settings in the On-Screen Menu Icons Picture Menu.20
The picture is off center wheneAdjust the horizontal position in the On-Screen Menu Icons Picture Menu.20
progressive output is on.
[For\Asia,\Australia\and\N.Z.]eThe unit and television are using different video systems.�
The SETUP menus and other[For\Australia\and\N.Z.]
RQT6549screens shown on the televisionUse a multi-system or PAL television.
are displayed incorrectly.[For\Asia]
24Colors appear faded.Use a multi-system or NTSC television.
ACEC
