DECT111 UK master.qxd 07/07/2004 15:30 Page 15
Troubleshooting
Please contact : www.philips.com/support
PROBLEMS CAUSESSOLUTIONS
- No dialling tone when- The base station is not properly- Check the connections.(p 4).
connected to electricity or to theReset the product by unplugging the
pressing .telephone sockets.power cord for few seconds and then by
connecting it again
- Too far from the base station- Move closer to the base
- Battery pack is low (low battery icon is- Charge the batteries for at least 24
displayed).hours.(page 4).
- The handset is out of range.- Move closer to the base station.
- icon is blinking.
- When the handset is- The handset is not placed correctly on- Take the handset off the base station
placed on the chargingthe base station charging unit.and put it back again.
unit,no beep is heard.- Charging contacts are dirty.- Clean them with a clean and dry cloth.
- Battery icon remains- Handset battery pack is defective.Please contact your PHILIPS dealer in
empty although theorder to purchase new rechargeable
handset has charged for 24battery pack.
hours.
- No symbol on the- Batteries are uncharged.Make sure your product is plugged in.
display.(p 4).
Charge the batteries (p 4).
- Bad audio quality- Interference from nearby electrical- Try to plug the base station in
(crackles,muted,echo,appliance.elsewhere.
etc.).- Base station installed in a room with- Install the base station in a different
thick walls.room.
- You are using the handset too far from- Move closer to the base station.
the base station.- Reduce the volume level (p 12)
- The Caller Display (CLI)- Service not activated or wrong- Check your subscription with network
does not work.operator or wrong setting.or change the dial mode (see p 13).
Philips cannot guarantee the operation
behind an ISDN adpator or a PABX.
- The telephone rings- An attempt to transfer a call is in- Press the talk key to take the line if
while on line.progress.appropriate.
- No caller Id/poor audio- DSL filter(s)/splitter missing or- Make sure you have one DSL filter
quality/poor connectioninsufficient number of filtersplugged directly on each line socket used
quality with broadbandin the house
DSL Internet- Modem &/or phone plugged in wrong- Check the modem and the phone are
DSL filter slotplugged in the correct filter slot (one
specific for each)
- Defective DSL filter(s)- The filter(s) can be defective.Replace
it/them and make another test
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