Troubleshooting
Problems and solutions
The washing machine will not start
" Make sure the door is firmly closed.
" Make sure the washing machine is plugged in.
" Make sure the water source faucet is turned on.
" Make sure to press the Start/Pause button.
No water or insufficient water supply
" Make sure the water source faucet is turned on.
" Make sure the water source hose is not frozen.
" Make sure the water intake hose is not bent.
" Make sure the filter on the water intake hose is not clogged.
Detergent remains in the detergent drawer after the wash
program is complete
" Make sure the washing machine is running with sufficient water pressure.
" Put the detergents in the inner parts of the detergent drawer(away from the
outside edges).
Washing machine vibrates or is too noisy
" Make sure the washing machine is set on a level surface. If the surface is not level,
adjust the washing machine feet to level the appliance (see page 5).
" Make sure that the shipping bolts are removed (see page 5).
" Make sure the washing machine is not touching any other object.
" Make sure the laundry load is balanced.
The washing machine does not drain and/or spin
" Make sure the drain hose is not squashed or bent.
" Make sure the debris filter is cleaned (see page 15).
Understanding error messages
Error displayedSolution
Close the door.
" Make sure the source water faucet is turned on.
" Check the water pressure.
" Clean the debris filter.
" Make sure the drainage hose is installed correctly.
Laundry load is unbalanced; loosen any tangled laundry.
If only one item of clothing needs washing, such as
a bathrobe or jeans, the final spin result might
be unsatisfactory and an "E4" error message will be
shown in the display window.
" Check the end of the drain hose is too low.
(Make sure the holder of drain hose in the back is intact)
" Check the end of the drain hose is submerged in water.
Before contacting After-Sales service:
1. Try to remedy the problem (See "Troubleshooting" on this page).
2. Restart the programme to see if the fault is repeated.
3. If the malfunction persists, call after-sales service and describe the problem.
16SAMSUNGWashing Machine OwnerOs Instructions |
ACEC
