63733125GB.fm Page 14 Wednesday, February 16, 2005 3:58 PM
TROUBLESHOOTING GUIDE/AFTER-SALES
SERVICE
Before calling After-sales Service....If the appliance door has been left open for a while
Performance problems often result from simple or if large amounts of food have been stored, the
things you can find and solve yourself without tools motor will run longer in order to cool down the
of any kind.interior of the appliance.
The appliance is not workingRemember
Is the power plug plugged into a live socket with Motor running time depends on different things:
the proper voltage?number of door openings, amount of food stored,
Have you checked your home?s fuses?temperature of the room, setting of the
If there are noises or vibrationstemperature controls.
If, after performing the above checks, your appliance
Most of the noises are normal. Hard surfaces like still does not work properly, contact the After-sales
the floor, walls, and cabinets can make the noises
seem louder. The following describes the most Service, explain the problem, specifying the model
and appliance service number (stated on the data
common types of noises and what may be making
them.plate).
If the refrigerator temperature is too high
Slight hum Are the refrigerator controls correctly set?
You may be hearing the refrigerator's fan motor and
Has a large amount of food been added to the
moving air.refrigerator or freezer?
Clicking noises
Check that the doors are not opened too often.
The thermostat clicks when the refrigerator stops Check that the doors close properly.
running and when it starts. The defrost timer clicks Make sure that air flow vents inside the
when the defrost cycle starts and stops.
compartment are not blocked, as this prevents
If there is water in the defrost pan:the circulation of cold air.
This is normal in hot, damp weather. If there is moisture build-up
The pan can even be half full. Make sure the Make sure that air flow vents inside the
refrigerator is level so that the water does not compartment are not blocked, as this prevents
overflow.the circulation of air.
If the edges of the refrigerator cabinet, which Make sure that the food is properly packaged.
come in contact with the door seal, are warm Dry any dampness on food containers before
to the touch:placing them in the refrigerator.
This is normal in hot weather and when the Check that the doors are not opened too often.
compressor is running.When the door is opened, humidity from the
If the light does not work:room air enters the refrigerator. The more often
Have you checked your home?s fuses?the door is opened, the faster humidity builds up,
Is the power plug plugged into a live socket with especially when the room itself is very humid.
the proper voltage? If the room is very humid, it is normal for
Has the light bulb burnt out?moisture to build up inside the refrigerator.
It is normal for droplets of water to form on the
In the case of burnt-out bulbs:back wall after the automatic defrost cycle.
1. Always unplug the appliance from the mains.
If the doors do not open and close properly
2. See chapter ?Maintenance and Cleaning?. Check that food packages are not blocking the
If the motor seems to run too much:door.
Is the condenser free of dust and fluff? Check that the pans, shelves, drawers and ice
Are the doors properly closed?maker are all positioned correctly.
Are the door seals properly fitted? Check that the door seals are not dirty or sticky.
On hot days or if the room is warm, the motor Ensure the appliance is level.
naturally runs longer.
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